Office Manager

THE ORGANIZATION

The Center for Justice Innovation is a community justice organization that centers safety and racial justice. Since our founding in 1996, the Center has partnered with community members, courts, and the people most impacted to create stronger, healthier, more just communities. Our decades of experience in courts and communities, coupled with our field-leading research and practitioner expertise, help us drive justice nationwide in innovative, powerful, and durable ways. For more information on how and where we work, please visit www.innovatingjustice.org.  

The Center is a 900-employee, $100 million nonprofit that accomplishes its vision through three pillars of work: creating and scaling operating programs to test new ideas and solve problems, performing original research to determine what works (and what doesn’t), and providing expert assistance and policy guidance to justice reformers around the world.

Operating Programs

The Center’s operating programs, including the award-winning Red Hook Community Justice Center and Midtown Community Justice Center, test new ideas, solve difficult problems, and attempt to achieve systemic change within the justice system. Our projects include community-based violence prevention programs, alternatives to incarceration, reentry initiatives, and court-based initiatives that reduce the use of unnecessary incarceration and promote positive individual and family change. Through this programming, we have produced tangible results like safer streets, reduced incarceration, and improved neighborhood perceptions of justice.

Research

The Center's research teams are staffed with social scientists, data analysts, and lawyers who are academically-trained or have lived experience and who conduct research in the U.S. and globally on diverse criminal-legal system and justice issues. Their work includes evaluating programs and policies; conducting exploratory, community-based studies; and providing research translation and strategic planning for system actors. The Center has published studies on topics including court and jail reform, intimate partner violence, restorative justice, gun violence, reentry, sixth amendment rights, and progressive prosecution. The research teams strive to make their work meaningful and actionable to the communities they work with, policymakers, and practitioners.

Policy & Expert Assistance

The Center provides hands-on, planning and implementation assistance to a wide range of jurisdictions in areas of reform such as problem-solving courts (e.g., community courts, treatment courts, domestic violence courts), tribal justice, reducing incarceration and the use of fines/fees and reducing crime and violence. Our current expert assistance takes many forms, including help with analyzing data, strategic planning and consultation, policy guidance, and hosting site visits to its operating programs in the New York City area. 

Center Support

A dedicated support team within the Center ensures the smooth functioning of operations across various domains, including finance, legal, technology, human resources, fundraising, real estate, and communications. Comprising 15% of the organization's staff, these teams provide essential infrastructure support and innovative solutions aligned with the Center's mission and values. 

THE OPPORTUNITY

The Center is seeking an Office Manager for its Brooklyn Felony Diversion portfolio, which includes two Center programs that offer diversion programming in Kings County Supreme Court: Brooklyn Mental Health Court, and the Brooklyn Felony Alternatives-to-Incarceration (ATI) Court Part. Reporting to the Project Director, the Office Manager will greet participants and manage the front desk and waiting area and provide overall administrative support to the staff and site operations.

• Manage the front desk and waiting room by greeting all visitors, collecting basic information, ensuring clients’ needs are addressed in a timely and professional manner, notifying appropriate staff of client arrivals and incoming calls, and maintaining a professional, warm, and welcoming environment;
• Mange the referral inbox, save all referral paperwork into folders, and log all referrals in the referral tracking form;
• Make formal requests and conduct necessary follow-up for client records from Correctional Health Services;
• Provide administrative support for resource coordinators, such as printing court reports and certificates or other support, as needed;
• Cover the main phone line, including answering all incoming calls, taking messages, and connecting callers to the appropriate staff or other agencies where needed;
• Liaise with vendors to place new orders of supplies or troubleshoot any shipment or payment issues;
• Work with supervisors, security/court officers, or other appropriate staff in addressing any emergency situations, crises, or escalations that may take place in the office;
• Handle fiscal responsibilities, including but not limited to submitting and monitoring outgoing invoices through online system, reconciliation of corporate card, purchase order approvals, vendor payments, and liaising with the Center's Fiscal department;
• Manage inventory of client and office supplies and equipment, including ordering, tracking inventory, and communicating with staff around supply needs;
• Resolve facilities issues, working closely with the Center's Facilities department and OCA/DCAS and coordinate with any contractor/subcontractor that may be on-site;
• Arrange the set up for special events, groups, and site visits, including ordering food, tech setup, arranging desks, chairs, and tables, and printing out materials/agendas; 
• Assist with the distribution of MetroCards and phones to clients and logging all necessary information; 
• Assist with workstation set-up for new staff or staff who are relocating their work stations;
• Maintain office space and supplies in an organized manner;
• Attend team meetings, community events, and other outings as requested;
• Support case-management staff on an as-needed basis; and
• Perform other administrative duties as needed.

Qualifications:  

• Bachelor's degree with 1-2 years of experience working in an office/human service field
• Bilingual preferred (English-Spanish, or other languages);
• Excellent interpersonal communication and writing skills required;
• Candidate must be highly organized, have the ability to multitask, and work in a fast-paced environment;
• Willingness and sensitivity to engaging individuals (youth and adults) with mental health and substance use needs;
• Ability to work with people from diverse backgrounds in a culturally-responsive manner;
• Professional demeanor and ability to communicate appropriately with clients, staff, stakeholders, and vendors;
• Proficiency using Google Suite, Slack, and Microsoft programs, such as word, excel, and PowerPoint; and
• Familiar and comfortable with computer and tech, hardware and software, strongly preferred.

Position Type: Full-time, 5 days in-person.

Position Location: Brooklyn, NY.

Compensation: The compensation range for this position is $60,000 - $70,000 and is commensurate with experience. The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and as such, we do not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities, as well as individuals with prior contact with the criminal justice system. Our aim is to create a supportive and respectful environment where every individual, irrespective of their background or identity, feels valued and included.

As of February 10, 2023, New York City Executive Order 25 rescinded the requirement of the COVID-19 vaccination for City workers, new hires, and contracted employees. Accordingly, the Center does not require all new hires be vaccinated against the COVID-19 virus; however, the Center recommends all staff, interns, and volunteers stay up-to-date on the vaccination.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Kindly refer to the job posting for the relevant contact information. If the contact details are not provided, we kindly ask that you refrain from making inquiries via phone or email, as only shortlisted candidates will be contacted.