Director of Front Office

• Job Schedule: Temps Complet
• Job Type: CDI
• Brands: ACCOR

Location: Fairmont San Francisco, San Francisco, United States

Reference: REF35283N

Director of Front Office

Region: Luxury & Lifestyle

Company Description: Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders, and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club, and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

Job Description:

Director of Front Office

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Director of Front Office, where you will lead our team of service ambassadors, maximize Front Office operations, and ensure exceptional guest service.

What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Lead and manage all aspects of the Front Office department including Front Desk, Guest services, and Royal Service and ensure all service standards are followed
• Develop a team of leaders who can effectively act as Managers on Duty for the hotel
• Ensure the achievement of divisional financial objectives through strong labor management, control of operating expenses, and promotion of an upsell program
• Drive engagement of our loyalty members by overseeing ALL loyalty program
• Develop an engaged, enthusiastic, and guest-driven team through recruitment and the promotion and coaching of Performance Management practices that demonstrate consistency and fairness
• Champion and role model execution of service standards, department policies, and procedures
• Assist in the budgeting and forecasting of all Front Office operations
• Handle guest concerns and react quickly, logging and notifying proper areas
• Ensure regular and effective communication takes place with all Front Office colleagues and leaders through individual and departmental communication meetings as well as daily interaction with all departments
• Balance operational, administrative, and Colleague needs
• Ensure the safety and wellbeing of our Guests and Colleagues by adherence to the crisis management plans for the department, in addition to updating and training colleagues through drill exercises
• Other duties as assigned
• Salary Range: $114,000 to 152,800 USD Gross Annually

Your experience and skills include:

• Minimum 4 years Front Office leadership experience or equivalent management position required
• Proficiency in Fairmont specific applications such as Property Manager and Royal Service Manager required
• Computer literate in Microsoft Window applications required
• Must possess a professional presentation
• Dynamic, enthusiastic, flexible, and creative leader who thrives under pressure and can perform multiple functions in a fast-paced, changing environment
• Highly organized and results-oriented
• Proven leadership skills which support an environment of colleague growth and development, interdepartmental teamwork, and exceptional customer service
• Excellent interpersonal and communication skills, both written and verbal
• Strong team player with proven leadership, development, delegating, and planning skills
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Additional Information: All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr