Senior Business Ops Associate

We believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.

We have solid traction but are still a young company. This role is what you make of it, and your teammates and colleagues will help you every step of the way. You’ll look back on your time at Copy.ai and view it as the most impactful and highest growth phase of your career. There’s a lot to take on, but we trust that you’re up to the challenge.

Copy.ai is a fully remote company. All employees must be able to work 9am-5pm in their timezone, Pacific to Eastern.

As a Senior Business Operations Associate, you will play a crucial role in driving operational excellence across the company. You will work closely with sales, engineering, and product teams to improve processes, manage projects, and ensure smooth day-to-day operations. This is a highly autonomous role that requires a proactive mindset and the ability to thrive in ambiguity.

You will report to our cofounder, and you will be a highly visible contributor with the opportunity to lay the foundation of our scaling startup.

What you'll do:

• Identify Operational Inefficiencies: Proactively analyze current operational processes to pinpoint areas of improvement across all departments.
• Develop Policies and Procedures: Create and implement operational policies that support the company's rapid growth and scalability.
• Lead Key Initiatives: Drive essential projects such as SOC2 Type II compliance, ensuring all milestones and deliverables are met on time.
• Streamline Onboarding/Offboarding: Enhance the onboarding and offboarding experiences for team members by refining procedures and documentation.
• Oversee Vendor Relationships: Manage engagements with vendors, negotiating contracts, and ensuring they meet company needs.
• Manage Billing and Collections: Oversee financial transactions with vendors, including timely payments and handling any discrepancies.
• Implement Best Practices: Stay updated on industry trends to introduce innovative solutions that enhance efficiency.
• Educate Team Members: Provide guidance and training to colleagues on new processes and tools.
• Ensure Compliance: Maintain awareness of regulatory requirements and ensure company operations adhere to necessary standards.
• Optimize Tools and Technologies: Evaluate and implement tools that enhance operational capabilities and productivity.

About you:

• 3+ years Business Ops experience at SaaS startups
• Hungry and driven
• Strives for excellence
• Excellent communication and interpersonal skills
• Based in the San Francisco Bay Area

*Copy.ai is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.*

What We Offer:

A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 50 team members as of 11/2024.

Competitive salary and stock option equity packages; We're a Series A startup.

Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums.

100% REMOTE startup! Our team is distributed all over the US and Canada.

UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation.

401k plan and automatic 3% employer contribution from Day 1!

Brand new work-sponsored computer.

IRL / In-Person retreats throughout the year.

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