General Manager

City Winery General Manager Boston, Massachusetts Apply Now

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery delivers the highest end combined culinary and cultural experience to our customers who are passionate about sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining.

Position Summary

The General Manager is responsible for overall management and oversight of daily venue operations and continued profitability of their designated locations, including managing city and community relations. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery’s brand and identity, and strive to exceed standards of excellence in all areas of the business.

Overview of Responsibilities

1. General Operations
   • Oversee and manage all aspects of multi-unit operations and all associated internal departments.
   • Ensure successful execution of all shows, events and daily activity.
   • Teach and adhere to City Winery principles and commitment to quality food, wine, and service.
   • Lead by example and enforce Company policies, procedures, guidelines, and practices consistently.
   • Ensure controls are in place to prevent waste and theft.
   • Establish goals, anticipate and resolve problems in all aspects of the business.
   • Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times.
   • Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.
   • Oversee or directly handle customer related issues through email, phone, and in person in a timely manner.
   • Manage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelines.
   • Collaborate with managers on visual spot checks of petty cash ledger, POS credit card processing, voids and comps.
   • Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from programming before submitting to accounting.
   • Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed.
   • Lead departments on menu pricing to ensure they meet company guidelines and are priced appropriately for the market.
   • Coordinate proper staff training of all new products prior to a release to the public.
   • Work alongside Executive Chef to maintain the most efficient operation of our kitchen.
   • Support and oversee event operations to approve floor plans and layouts.
2. Leadership
   • Foster positive Company culture, build morale, and create ongoing positive work environment.
   • Direct and oversee proper and continued training of staff in all departments.
   • Interview, select, train, supervise, counsel, and monitor performance of staff.
   • Conduct disciplinary action as needed, including termination, when necessary.
   • Train, develop, and motivate management team members.
   • Conduct staff meetings regularly to ensure effective communication.
   • Ensure safe working environment in all areas.
   • Maintain, monitor, and strive to exceed P&L goals for general operations.
3. Administration
   • Monitor department scheduling and adjust as necessary.
   • Ensure proper completion of administrative tasks.
   • Oversee and approve accurate payroll administration and processing.

Minimum Qualifications

• Minimum 10 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience.
• Proven leadership skills and commitment to excellence.
• Proven financial and business acumen; analytical skills, and ability to meet and exceed budgets.
• Unparalleled passion for hospitality, food, wine, and music.
• Ability to multitask, delegate, and manage several projects at once.
• Exceptional communication and interpersonal skills both written and verbal.
• Ability to perform physical requirements of position.
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning wines. But there's more to us than that we're a haven for community and creativity.

We are an equal opportunity employer and value diversity at City Winery.

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