Documentation Specialist (Surveys)

We are seeking a Documentation Specialist to support our Federal Surveys program. Hybrid work options are available. Must be able to work onsite in Arlington, VA, as needed.

Responsibilities:

• Assist our team with survey design, testing, and implementation.
• Identifies substantive and methodological problems.
• Employs appropriate statistical knowledge from complex sample surveys and presents such analyses in written form.
• Direct, coordinate, and review the work of others to produce accurate, well-written, effectively organized, and presented analyses.
• Monitor the progress of projects and coordinate information between departmental sections.
• Review data frequencies for quality assurance. QA the content and formatting of project deliverables.
• Prepare comprehensive reports and presentations summarizing survey findings, including visualizations and recommendations for action.
• Adhere to customer formatting standards and expectations.
• Help to identify and establish the survey frame for each iteration of the survey.
• Establish & manage survey respondent Points of Contact (POC).
• Manage inquiries from respondents and customers through e-mail and phone conversations.
• Ensure consistent identification and naming of respondent entities.
• Revise and update survey documentation & reports.
• QA survey questionnaire content and provide 508 compliant PDF versions.
• Support other team members with any other issues as necessary during data collection.

Qualifications:

• A bachelor's degree in Statistics, Market Research, Psychology, Social Sciences, Business, or a related field is required.
• 6-8 years of experience in technical writing, specifically in research substance, methodology, and statistical analyses.
• Proficient in survey design, testing, and implementation methodologies.
• Ability to interpret and draw insights from survey data.
• Excellent attention to detail, ensuring the accuracy and quality of survey data.
• Strong communication skills, both written and verbal.
• Ability to work independently and collaboratively in a multidisciplinary team environment.
• Proficient in data cleaning and validation techniques.
• Familiarity with research ethics and data privacy regulations.
• Strong problem-solving skills to address challenges in survey data.
• Experience in MS Excel; proficient in MS Word, PowerPoint, and other relevant data analysis and visualization software.

Preferred Qualifications:

• Prior experience working with government agencies
• Knowledge of 508 compliance
• Prior experience using survey collection software (Qualtrics, Decipher, Alchemer, Survey Monkey)

Synectics is an Equal Opportunity Employer. We offer a competitive salary and an impressive full benefits package that includes employee medical and dental, 401k, company-paid life and short/long-term disability insurance, and paid leave. We also provide an environment that supports professional development and growth. Our hiring process is 100% online.