World Bank Group
Knowledge Management & Learning Analyst
World Bank Group, Washington, DC, United States
Knowledge Management & Learning Analyst
| Job #: | req30694 |
| Organization: | IFC |
| Sector: | Knowledge Management |
| Grade: | GE |
| Term Duration: | 3 years 0 months |
| Recruitment Type: | Local Recruitment |
| Location: | Washington, DC,United States |
| Required Language(s): | English |
| Preferred Language(s): | |
| Closing Date: | 1/2/2025 (MM/DD/YYYY) at 11:59pm UTC |
Description
IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.
The successful candidate would join IFC's Investment and Credit Risk Department (CIR), part of the Risk and Financial Sustainability Vice-Presidency. CIR is responsible for providing an independent risk-reward assessment for all new investment transactions and material portfolio events and providing clearance for such transactions at various stages of the investment cycle.
The Credit Knowledge & Learning Team (CIRCT) strengthens IFC’s investment culture, quality and earnings by equipping investment staff with technical skills to source, structure and manage sound investments; delivering quality and impact in the context of current IFC challenges and opportunities by disseminating lessons of corporate/professional experience/perspectives; and organizing multi-modal, real-time global knowledge transfer on critical investment issues.
The Credit Knowledge and Learning Team (CIRCT) seeks a dynamic, experienced Knowledge Management & Learning Analyst who will support CIR’s expanding suite of knowledge products and learning programs that disseminate credit knowledge to IFC investment staff.
Role & Responsibilities
• Lead the full program cycle for F2F learning programs, including participant management, OLC enrollment, refining and finalizing the program agenda, coordinating with instructors, managing all logistics (e.g., vendor and venue contracting, payments, etc.), post-program feedback collection, evaluation, and reporting;
• Upgrade existing learning materials using current best practice instructional design, use of video technology, and online learning modalities;
• Organize content, adapt cases, and applying storytelling, animation, visual communication and graphic design to knowledge & learning products;
• Support the design of new face-to-face and virtual learning (including self-paced online learning, short videos, job-aids, resources, etc);
• Provide online production/moderator support during global dialogues and other virtual events to ensure inclusive, dynamic, and lively events which maximize participant involvement;
• Evaluate strengths and weaknesses of existing technology usage as a department; manage department & unit collaboration spaces in Teams.
• Lead management of Credit online presence (knowledge portal); design and implement content development, manage regular updates / content review; generate graphic design and overall branded look; track and report website metrics; seek user feedback; analyze implications of these results and make required changes;
• As lead of online presence, work closely with department strategic communications lead to launch and place news, blogs, and other modalities within the WBG.
• Actively engage across KML communities of practice, IFC’s Corporate K&L unit, IFC business units, and WBG & external networks on innovative approaches in knowledge & learning.
Selection Criteria
• Bachelor's degree with minimum 2-3 years of relevant experience in instructional design, use of technology in the creation and use for learning and knowledge flow;
• Demonstrated knowledge & professional application of learning programs and knowledge products; experience in organizing virtual and F2F trainings; experience of managing training programs / conferences / roundtables;
• Advanced understanding of Co-Pilot and it’s applications within the WBG license;
• Applied experience of using all technical functionalities of collaboration/meeting platforms including MS Teams, Zoom, Webex, Wonder, Virtual Campus including activity “room” management and effective learning outcome;
• Experience in design of learning products for both desktop and mobile-device use, such as short notes, job-aids, videos, self-guided e-learning, etc.
• Existing portfolio of video products, especially those focused on proven knowledge transfer design and include application of skills incl storytelling, animation, organization, graphic design, editing; Proven use of Kaltura, Imovie, Camsasia, Articulate, or similar a plus;
• Demonstrated experience in content management and graphic design software: Canva, SharePoint, Adobe Illustrator & Photoshop, InDesign, HTML, 365Microsoft, etc.
• Proven ability to work effectively and efficiently with teams, and across-boundaries; while at the same time demonstrate ability to assess priorities, work independently and balance challenging demands;
• Ability to gather and organize information and resources, compile data and prepare statistics, synthesize knowledge from diverse sources of information, including experience in data visualization;
• Outstanding interpersonal efficiency, strong analytical and problem-solving skills, sound business judgement to identify issues and tasks, and present creative and practical solutions;
• Capacity to manage private information and demonstrated high level of professional and personal integrity;
• Confirmed ability to take initiative and work independently.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theWorld BankandIFC, including our values and inspiring stories.
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