City of Boca Raton, FL
PC / Network Technician - PT
City of Boca Raton, FL, Boca Raton, Florida, us, 33481
Salary:
$28.97 - $39.17 Hourly
Location :
Boca Raton, FL
Job Type:
Part-Time
Job Number:
04096
Department:
City Manager - Admin, IT, MS
Division:
PC Systems & Networking 04/02901
Opening Date:
12/11/2024
Closing Date:
12/18/2024 11:59 PM Eastern
FLSA:
Non-Exempt
Bargaining Unit:
U
Job Description
General Definition of Work:
Performs technical support on the City's information technology equipment, by responding to helpdesk tickets and requests for assistance from users. Work is performed under regular supervision. This position reports to the Operations Manager.
Essential Functions
Responds to helpdesk requests for computer hardware and printing problems Responds to helpdesk requests to install or configure software for computers and laptops Performs routine helpdesk functions such as password resets, software upgrades on City computers Disseminates documentation as needed to assist users Identifies and troubleshoots issues and provides resolution Monitors system activities and takes appropriate action to minimize employee down time Related duties as assigned Knowledge, Skills and Abilities
Knowledge of:
Windows computer operating systems Office software, such as Microsoft Office 2010 or Office 365 Skilled in:
Enterprise level server backup software Setting up technical classroom equipment such as projectors and/or wireless controllers Written communication - craft accurate and concise written materials, including emails, reports, and documentation. Verbal communication - simplify technical principles into language understandable by non-technical audiences. Ability to:
Organize data, think logically, assess and troubleshoot issues and make recommendations to resolve them Manage multiple tasks, prioritize requests, and meet scheduled deadlines in a self-directed fashion Work a flexible work schedule that includes weekdays, weekends and evenings as needed. Establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public Minimum and Preferred Qualifications
Associate degree from an accredited college or technical degree in Computer Science or closely related field OR One (1) year of work experience supporting Windows operating systems AND One (1) year of work experience providing end-user support on an enterprise level OR One (1) year of work experience inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level State of Florida Class "E" driver's license PREFERRED QUALIFICATIONS:
Bachelors degree from an accredited college or university in Computer Science or closely related field Three (3) or more years of direct work experience supporting Windows operating systems is preferred One or more current certification in:
CompTIA A+ CompTIA Network+ CompTIA Security+
Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor's degree, and additional two (2) years in lieu of an associate degree.
POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
Criminal Background Check Employment Verification Educational Verification
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
CITY OF BOCA RATON - BENEFITS SUMMARY Part-Time Employees
ELIGIBILITY REQUIREMENTS:
To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year
PAID LEAVE:
Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employee's supervisor. This paid leave has no cash value at separation of employment.
MISSION SQUARE 457 DEFERRED COMPENSATION PLAN:
Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
Yes No
02
What is the highest level of education that you have completed? NOTE: Proof of education is a required condition of employment.
Less than High School High School Diploma or GED Trade or Vocational School Associates Degree or 60 credits of college courses Bachelors Degree Masters Degree Doctoral Degree
03
What area of study is your education?
04
How much experience do you have providing end-user support at an enterprise level?
No experience Less than 1 year 1 but less than 2 years 2 but less than 3 years 3 years or more
05
How many years of experience do you possess in supporting Windows operating systems?
No experience Less than 1 year 1 but less than 2 years 2 but less than 3 years 3 years or more
06
How much experience do you have, inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level?
No experience Less than 1 year 1 but less than 2 years 2 but less than 3 years 3 years or more
07
Do you possess a CompTIA Security+ certification?
Yes No
08
Please select all the CompTIA certifications you currently possess.
None IT Fundamentals A+ Network+ Security+ Other
09
Do you possess a valid Florida Class "E" Driver's license?
Yes No
10
To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?
Yes No
Required Question
$28.97 - $39.17 Hourly
Location :
Boca Raton, FL
Job Type:
Part-Time
Job Number:
04096
Department:
City Manager - Admin, IT, MS
Division:
PC Systems & Networking 04/02901
Opening Date:
12/11/2024
Closing Date:
12/18/2024 11:59 PM Eastern
FLSA:
Non-Exempt
Bargaining Unit:
U
Job Description
General Definition of Work:
Performs technical support on the City's information technology equipment, by responding to helpdesk tickets and requests for assistance from users. Work is performed under regular supervision. This position reports to the Operations Manager.
Essential Functions
Responds to helpdesk requests for computer hardware and printing problems Responds to helpdesk requests to install or configure software for computers and laptops Performs routine helpdesk functions such as password resets, software upgrades on City computers Disseminates documentation as needed to assist users Identifies and troubleshoots issues and provides resolution Monitors system activities and takes appropriate action to minimize employee down time Related duties as assigned Knowledge, Skills and Abilities
Knowledge of:
Windows computer operating systems Office software, such as Microsoft Office 2010 or Office 365 Skilled in:
Enterprise level server backup software Setting up technical classroom equipment such as projectors and/or wireless controllers Written communication - craft accurate and concise written materials, including emails, reports, and documentation. Verbal communication - simplify technical principles into language understandable by non-technical audiences. Ability to:
Organize data, think logically, assess and troubleshoot issues and make recommendations to resolve them Manage multiple tasks, prioritize requests, and meet scheduled deadlines in a self-directed fashion Work a flexible work schedule that includes weekdays, weekends and evenings as needed. Establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public Minimum and Preferred Qualifications
Associate degree from an accredited college or technical degree in Computer Science or closely related field OR One (1) year of work experience supporting Windows operating systems AND One (1) year of work experience providing end-user support on an enterprise level OR One (1) year of work experience inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level State of Florida Class "E" driver's license PREFERRED QUALIFICATIONS:
Bachelors degree from an accredited college or university in Computer Science or closely related field Three (3) or more years of direct work experience supporting Windows operating systems is preferred One or more current certification in:
CompTIA A+ CompTIA Network+ CompTIA Security+
Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor's degree, and additional two (2) years in lieu of an associate degree.
POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
Criminal Background Check Employment Verification Educational Verification
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
CITY OF BOCA RATON - BENEFITS SUMMARY Part-Time Employees
ELIGIBILITY REQUIREMENTS:
To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year
PAID LEAVE:
Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employee's supervisor. This paid leave has no cash value at separation of employment.
MISSION SQUARE 457 DEFERRED COMPENSATION PLAN:
Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
Yes No
02
What is the highest level of education that you have completed? NOTE: Proof of education is a required condition of employment.
Less than High School High School Diploma or GED Trade or Vocational School Associates Degree or 60 credits of college courses Bachelors Degree Masters Degree Doctoral Degree
03
What area of study is your education?
04
How much experience do you have providing end-user support at an enterprise level?
No experience Less than 1 year 1 but less than 2 years 2 but less than 3 years 3 years or more
05
How many years of experience do you possess in supporting Windows operating systems?
No experience Less than 1 year 1 but less than 2 years 2 but less than 3 years 3 years or more
06
How much experience do you have, inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level?
No experience Less than 1 year 1 but less than 2 years 2 but less than 3 years 3 years or more
07
Do you possess a CompTIA Security+ certification?
Yes No
08
Please select all the CompTIA certifications you currently possess.
None IT Fundamentals A+ Network+ Security+ Other
09
Do you possess a valid Florida Class "E" Driver's license?
Yes No
10
To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?
Yes No
Required Question