National Association of County and City Health Officials
Donor Experience Manager
National Association of County and City Health Officials, Orlando, Florida, us, 32885
POSITION:
Donor Experience Manager (Level 5) REPORTS TO:
Vice President, Donor Experience LOCATION:
New York, NY FLSA STATUS:
Exempt WEBSITE:
www.thenytrust.org START DATE:
February 2025 ABOUT US As New York's largest community foundation, The New York Community Trust fosters and engages in enduring and innovative philanthropy, making grants that bring together the local knowledge and expertise of its team, nonprofits, and partners to help donors fulfill their vision for the causes they love. From education and the arts to health care and the environment, The New York Community Trust seeks to improve every aspect of the cultural and civic life of New York City, Long Island, and Westchester. POSITION DESCRIPTION The Donor Experience Manager (“DEM”) is a mid-level member of staff reporting to the Vice President, Donor Experience and collaborating with other members of the Donor Experience team, and additionally the larger development team. The DEM provides key support to the VP of Donor Experience (“VP”) in the management and stewardship of important donor/advisor relationships alongside the successful operations of The Trust’s donor advised fund program (“DAF”). This position involves providing excellent customer service to a portfolio of donor/advisors as they carry out their charitable giving, and proactively maintains and builds donor relationships with the goal of increased donor participation in The Trust. RESPONSIBILITIES Development Develop a portfolio of donor relationships in coordination with the VP, with the goal of regular interactions and the capture and updating of key information. Cultivate and deepen relationships with individuals, identifying those with attributes of wealth and an inclination to be more generous. Document and refer individuals, as appropriate, to the development team for planned giving and other fundraising. Work with the VP to engage prospects and gather information about the establishment of new donor-advised funds. Liaise with and support a larger development team on institutional fundraising initiatives and priorities. Fund Management Draft and manage donor communications and inquiries on various topics connected with donor-advised funds. Work directly with donor/advisors recommending grants, recording succession plans, seeking grantmaking guidance, etc. Work within The Trust’s database, consistently entering key information on donors' activities and interests. Work with donor/advisors as they learn and use MyGrants, The Trust’s online portal for making grants from DAFs and tracking activity. Attend selected committee meetings, take minutes, develop content and agenda with the VP. Donor Relations General donor relations regarding their advised funds at the direction of the VP. Work directly with donors who may need special guidance in carrying out their charitable goals. Communicate with and gather information from organizations undergoing review concerning The Trust’s due diligence project for approving grantee organizations. Create and maintain contact records for donor/advisor interactions. Work with VP and others to resolve various complex advisor and fund-specific governance issues. Other Other tasks and special projects that may occur occasionally, as assigned by the supervisor. Requirements 5-7 years of substantive, relevant full-time experience in development, grantmaking, and nonprofits. Past work experience with high-net-worth individuals is highly desirable. Bachelor's degree is required; a Master’s degree in a related field is a plus. Excellent writing and communication skills, as well as the ability to interact with donors, the public, and co-workers in a friendly and confident manner. Proficiency in Microsoft Office platforms and integrated database programs; experience with e-marketing platforms and Salesforce or similar CRM/fundraising databases is a plus. Ability to meet concurrent deadlines and organize time and priorities appropriately. Attend donor engagement events (estimated 12 per year). COMPENSATION The annual starting salary range for the position is $90,000-$105,000 and commensurate with the candidate's experience and education. The position is on-site at our New York office, and we adhere to a hybrid work model (four days in the office and one remote, seasonal remote weeks, and flexible remote days during the year). The Trust offers excellent benefits, including a pension plan, an 8% employer contribution to a 403(b)-retirement plan, partially subsidized medical insurance coverage, generous paid time off, fully paid family bonding leave, and other benefits. HOW TO APPLY Please apply through The Trust's HRIS platform, Paylocity. Please upload your resume, cover letter, and a one-page writing sample as a PDF document. The candidate should solely draft the sample as an author, and strong writing skills and fundraising acumen should be demonstrated. The Trust is committed to diversity, equity, inclusion, and belonging in our recruitment process. The Trust strongly encourages members of underrepresented communities and individuals who meet most job requirements to apply. The Trust is an Equal Opportunity Employer and does not discriminate based on age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies.
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Donor Experience Manager (Level 5) REPORTS TO:
Vice President, Donor Experience LOCATION:
New York, NY FLSA STATUS:
Exempt WEBSITE:
www.thenytrust.org START DATE:
February 2025 ABOUT US As New York's largest community foundation, The New York Community Trust fosters and engages in enduring and innovative philanthropy, making grants that bring together the local knowledge and expertise of its team, nonprofits, and partners to help donors fulfill their vision for the causes they love. From education and the arts to health care and the environment, The New York Community Trust seeks to improve every aspect of the cultural and civic life of New York City, Long Island, and Westchester. POSITION DESCRIPTION The Donor Experience Manager (“DEM”) is a mid-level member of staff reporting to the Vice President, Donor Experience and collaborating with other members of the Donor Experience team, and additionally the larger development team. The DEM provides key support to the VP of Donor Experience (“VP”) in the management and stewardship of important donor/advisor relationships alongside the successful operations of The Trust’s donor advised fund program (“DAF”). This position involves providing excellent customer service to a portfolio of donor/advisors as they carry out their charitable giving, and proactively maintains and builds donor relationships with the goal of increased donor participation in The Trust. RESPONSIBILITIES Development Develop a portfolio of donor relationships in coordination with the VP, with the goal of regular interactions and the capture and updating of key information. Cultivate and deepen relationships with individuals, identifying those with attributes of wealth and an inclination to be more generous. Document and refer individuals, as appropriate, to the development team for planned giving and other fundraising. Work with the VP to engage prospects and gather information about the establishment of new donor-advised funds. Liaise with and support a larger development team on institutional fundraising initiatives and priorities. Fund Management Draft and manage donor communications and inquiries on various topics connected with donor-advised funds. Work directly with donor/advisors recommending grants, recording succession plans, seeking grantmaking guidance, etc. Work within The Trust’s database, consistently entering key information on donors' activities and interests. Work with donor/advisors as they learn and use MyGrants, The Trust’s online portal for making grants from DAFs and tracking activity. Attend selected committee meetings, take minutes, develop content and agenda with the VP. Donor Relations General donor relations regarding their advised funds at the direction of the VP. Work directly with donors who may need special guidance in carrying out their charitable goals. Communicate with and gather information from organizations undergoing review concerning The Trust’s due diligence project for approving grantee organizations. Create and maintain contact records for donor/advisor interactions. Work with VP and others to resolve various complex advisor and fund-specific governance issues. Other Other tasks and special projects that may occur occasionally, as assigned by the supervisor. Requirements 5-7 years of substantive, relevant full-time experience in development, grantmaking, and nonprofits. Past work experience with high-net-worth individuals is highly desirable. Bachelor's degree is required; a Master’s degree in a related field is a plus. Excellent writing and communication skills, as well as the ability to interact with donors, the public, and co-workers in a friendly and confident manner. Proficiency in Microsoft Office platforms and integrated database programs; experience with e-marketing platforms and Salesforce or similar CRM/fundraising databases is a plus. Ability to meet concurrent deadlines and organize time and priorities appropriately. Attend donor engagement events (estimated 12 per year). COMPENSATION The annual starting salary range for the position is $90,000-$105,000 and commensurate with the candidate's experience and education. The position is on-site at our New York office, and we adhere to a hybrid work model (four days in the office and one remote, seasonal remote weeks, and flexible remote days during the year). The Trust offers excellent benefits, including a pension plan, an 8% employer contribution to a 403(b)-retirement plan, partially subsidized medical insurance coverage, generous paid time off, fully paid family bonding leave, and other benefits. HOW TO APPLY Please apply through The Trust's HRIS platform, Paylocity. Please upload your resume, cover letter, and a one-page writing sample as a PDF document. The candidate should solely draft the sample as an author, and strong writing skills and fundraising acumen should be demonstrated. The Trust is committed to diversity, equity, inclusion, and belonging in our recruitment process. The Trust strongly encourages members of underrepresented communities and individuals who meet most job requirements to apply. The Trust is an Equal Opportunity Employer and does not discriminate based on age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies.
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