Chief Marketing and Sales Officer

Washington, D.C., This position is located at US Mint, Office of the Director – Sales and Marketing Directorate. As a ASSOCIATE DIRECTOR FOR SALES AND MARKETING (CHIEF MARKETING AND SALES OFFICER), you will oversee the end-to-end product lifecycle of numismatics (demand, design, schedule, supply, quality, sales, pricing, marketing, and P&L), and develop and oversee Service Level Agreements (SLA) of numismatic manufactured products. As a ASSOCIATE DIRECTOR FOR SALES AND MARKETING (CHIEF MARKETING AND SALES OFFICER), you will: Optimize Sales and Marketing programs by evaluating and establishing best practices; build collaborative relationships with individuals, teams, groups and partners outside of the Sales and Marketing Directorate to accomplish United States Mint goals. Direct the development of marketing product plans to include strategies and tactical planning targeted toward growing the United States Mint’s customer base and enhancing revenue. Provide oversight for all interrelated e-commerce activities, including enhanced customer support, tools and analytics, content strategy, new product launches, reporting and planning and effective direction to the Mint.gov website to improve Sales and Marketing efforts. Ensure the efficient performance of all support contractors, including establishing and monitoring monthly quarterly annual performance metrics, budgets, and plans; and ensure the efficient and effective operation of the call center and fulfillment center operated by contract obligations, which includes all aspects of the customer experience, including the research of customer orders, responses to inquiries from customers and oversight organizations. Monitor overall product portfolio, including individual product revenue and margins making recommendations to senior leadership at least annually for sun-setting active products and launching new products. Conditions of Employment: All employees must wear face masks while on MINT property when required by CDC and Federal guidelines. A one year probationary period for initial SES appointment may be required. Must successfully complete a background investigation. Public Trust – Background Investigation will be required. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on. Undergo an income tax verification. Key Requirements: Please refer to “Conditions of Employment.” Must be U.S. Citizen or U.S. National. Qualifications: You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. As a basic requirement for entry into the SES, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TPQs) listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. The application process used to recruit for this position is the RESUME-BASED Method. For this position, there is no requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs). The applicant must address Executive Core Qualifications (ECQs) in detail within their resume. Resumes must not exceed five (5) pages. Your application must also include a narrative statement specifically addressing the mandatory technical qualifications not to exceed a total of two pages each. EXECUTIVE CORE QUALIFICATIONS: Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leading People: This core qualification involves the ability to lead people toward meeting the organization’s vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Mandatory Technical Qualifications (TQs): All applicants must submit a written narrative response to the following TQs. You are required to respond to all of the technical qualifications. If you fail to do so, you will be rated as ineligible. Please limit your written statement addressing the mandatory technical qualifications to no more than a total of two pages for each. TQ1 – Describe in detail your demonstrated executive level experience leading business development, implementing and evaluating sales strategies, marketing plans, and overall sales growth in a billion-dollar organization that’s geographically dispersed. TQ2 – Describe in detail your demonstrated executive level knowledge and expertise in the areas of “Sales” and “Marketing” to maximize business growth; analyze data; develop compelling messages through storytelling; and collaborate with different stakeholders to achieve overall organization goals. TQ3 – Describe in detail your demonstrated executive level experience executing creative campaigns, developing new products and initiatives to increase and/or reach expanding and under-reached customers and drive sales and revenue for a large organization. TQ4 – Describe your demonstrated executive level experience leading the development and implementation of innovative and/or emerging technologies in current business practices, market penetration, customer satisfaction, and promotional efforts to drive continuous process improvement of services, products, and business outcomes for all stakeholders. Please be advised that the individual selected for this position will likely require certification by a Qualifications Review Board conducted by OPM, prior to receiving the SES appointment. If you are already certified by OPM’s QRB, submit proof such as a copy of the certification or an SF-50 showing SES Career Status.

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