Remington Hotels
SVP of Operations
Remington Hotels, Dallas, Texas, United States, 75215
Description
SVP of Operations
Reporting directly to the Chief Operating Officer, the Senior Vice President of Operations is a key member of the executive leadership team, playing a critical role in driving the company’s strategic initiatives. This position is integral to shaping and executing the company’s third-party growth strategies, ensuring operational excellence, and delivering sustainable success across all business functions for our third-party hotels.
The SVP of Operations leads and mentors a geographically dispersed team fostering a high-performance culture aligned with company values and goals. Primary responsibilities will center on five key success drivers: RevPar Growth, Cost Control, Guest Satisfaction, Asset Maintenance, and Associate Empowerment while embracing Remington's Guiding Principles.
Role Responsibilities
Lead the operations team through Division Vice Presidents, organized by brand and/or geography.
Serve as a coach, mentor, and team-builder for the Operations Team establishing roles, responsibilities and measures of performance.
Drives operations team accountability to meet established targets and goals.
Support the organization's culture and refine supporting operating systems, communication channels, controls and procedures. In this regard, he/she will take a significant role in the selection, training, development, and retention of hotel leadership teams. Focus on associate turnover trends of key positions.
Collaborate with sales, revenue management, e-commerce, accounting, legal, HR, IT & project management.
Oversees the process for hotel take-overs and dispositions.
Focus and lead hotel property management teams and corporate hotel employees to maximize guest satisfaction and continually improve operational effectiveness. A heavy emphasis on guest satisfaction will be required.
Develops and implements corrective action plans to address operational deficiencies and areas to improve efficiency.
Serve as a key liaison with Ashford / franchisors on operational issues and other matters.
Provide recommendations and guidance to the operations team on revenue and market strategies.
Ensure that hotel operations are in compliance with federal, state, and local laws and regulations, and fully aligned with franchise operating agreements.
Prepare/present/monitor annual budgets and capital plans.
Actively engages with guests and associates when on property.
Actively engage and communicate with appropriate brand representatives to ensure assigned hotels maintain good standing with the respective brands and hotels are maximizing tools and benefits of what brands offer.
As third-party operator, manage the relationship with owners and their assigned representatives through professional, consistent and timely communication.
Own tasks and duties assigned by the President and/or COO while meeting all timelines and expectations.
Qualifications
Bachelor's degree in Business, or a related field At least 15 years of progressive experience in multi-unit hotel operations, encompassing both full-service and select-service properties, demonstrating expertise in managing diverse operational needs and driving business performance Third-party hotel management experience required with luxury and lifestyle hotel experience preferred Proven track record of strong financial acumen, including the successful management of profit and loss (P&L) for hotel portfolios, with a focus on optimizing revenue, controlling costs, and driving profitability. Leverages data in decision-making to drive and impact the business Seasoned hospitality professional with a passion for operations, strong business acumen, and a commitment to delivering high-quality guest experiences Demonstrated leadership experience and interpersonal skills, with the ability to interact effectively with all levels of the organization and respond quickly to changes and challenges in a fast-paced environment Servant leader with a passion for empowering, coaching, and developing high-performing, geographically dispersed teams This role requires a minimum of 50% travel and availability to work flexible hours to accommodate the demands of the hospitality industry, including weekends and holidays as needed.
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Bachelor's degree in Business, or a related field At least 15 years of progressive experience in multi-unit hotel operations, encompassing both full-service and select-service properties, demonstrating expertise in managing diverse operational needs and driving business performance Third-party hotel management experience required with luxury and lifestyle hotel experience preferred Proven track record of strong financial acumen, including the successful management of profit and loss (P&L) for hotel portfolios, with a focus on optimizing revenue, controlling costs, and driving profitability. Leverages data in decision-making to drive and impact the business Seasoned hospitality professional with a passion for operations, strong business acumen, and a commitment to delivering high-quality guest experiences Demonstrated leadership experience and interpersonal skills, with the ability to interact effectively with all levels of the organization and respond quickly to changes and challenges in a fast-paced environment Servant leader with a passion for empowering, coaching, and developing high-performing, geographically dispersed teams This role requires a minimum of 50% travel and availability to work flexible hours to accommodate the demands of the hospitality industry, including weekends and holidays as needed.
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