Chief of Staff, Services Technology

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Chief of Staff, Services Technology The Services Technology team is looking for a Director, Chief of Staff to support the CTO of Services and the leadership team to ensure efficient operations, drive alignment, and enable decision-making. The Services Technology team is responsible for the Services engineering and technology estate, including data infrastructure, analytical tools, critical technology platforms including the Data Warehouse and Decision Management Platform, our acquired Services technology assets, and the engineering teams supporting each of our Services four product groups. Role In this role you will report directly to the CTO of Services and work alongside him and the leadership team on multiple initiatives. Support the execution of the Services Technology strategic priorities by collaborating closely with business leads and across Services and the larger Mastercard organization (e.g. Core, Commercial New Payment Flows, Finance, P&C, Communications, Marketing, MA TECH, Legal). Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, business updates, Teams Channel, Monthly Newsletter); facilitate transparent and effective communication across the organization. Shape external-facing narratives with strong analytic support and product knowledge. Manage and coordinate regular engagements on Services Technology priorities. Drive business reporting ensuring operational excellence including coordinating updates into Services Technology QOR, Earnings, and other activities; identify insights and make meaningful recommendations as needed. Lead implementation of employee communication and engagement initiatives (e.g. All Hands meetings, Weekly Directs meetings, Leadership offsites, Community engagement, etc.); partner with the P&C team to support Diversity and inclusion initiatives. Tackle complex business problems with limited definitions and uncover root causes, develop solutions, and translate them into specific recommendations for action. Lead and manage cross-functional projects, ensuring timely execution of key objectives. All About You Proven experience in executive/leadership communications and business reporting, translating strategies to execution plans. Excellent writing skills, ability to “storyboard” and develop visually compelling presentations with clear logic and structure. Highly organized and detail-oriented; proficient in managing competing priorities and multi-tasking in a fast-paced, deadline-driven environment. Intellectually curious with an entrepreneurial attitude and a results-driven mindset. Ability to influence with authority - anticipate and proactively address issues that may arise. Trusted partner who can manage sensitive information and maintain confidentiality; the ability to understand unspoken sensitivities and exercise absolute discretion is a must. Flexible and creative, able to not only adapt but also thrive in a constantly changing environment. Strong preference for candidates with prior experience at a leading management consulting firm, with demonstrated ability to thrive in a fast-paced, high-impact environment. Strong interpersonal and communication skills, and ability to build relationships and interact effectively with individuals at all levels. Pay Range NYC: $154,000 - $230,000 Purchase, NY: $147,000 - $220,000 #LI-TL Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience, and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full-time (and certain part-time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits, and many more.

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