Hilton
Senior Catering and Events Manager - Hilton Waikoloa Village
Hilton, Houston, Texas, United States,
Come join the team at the Hilton Waikoloa Village. Discover paradise on Hawaii’s Big Island. Located on the sunny, scenic Kohala Coast, part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!
The team is currently seeking a collaborative team player to be their next Senior Catering and Events Manager. This position is responsible for selling and servicing local corporate and social events.
What will I be doing?
As
Senior Catering & Events Manager , you are responsible for negotiation of business through proposals and contracts to close business. Your responsibilities include: Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Handle complex events and ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and be responsible for the client experience. May support and act on behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards: Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Sell and influence both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution. Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. Regular attendance. What are we looking for?
Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality
- We're passionate about delivering exceptional guest experiences. Integrity
- We do the right thing, all the time. Leadership
- We're leaders in our industry and in our communities. Teamwork
- We're team players in everything we do. Ownership
- We're the owners of our actions and decisions. Now
- We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the
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As
Senior Catering & Events Manager , you are responsible for negotiation of business through proposals and contracts to close business. Your responsibilities include: Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Handle complex events and ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and be responsible for the client experience. May support and act on behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards: Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Sell and influence both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution. Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. Regular attendance. What are we looking for?
Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality
- We're passionate about delivering exceptional guest experiences. Integrity
- We do the right thing, all the time. Leadership
- We're leaders in our industry and in our communities. Teamwork
- We're team players in everything we do. Ownership
- We're the owners of our actions and decisions. Now
- We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the
#J-18808-Ljbffr