Customer Contract Administration Analyst

Position : Customer Contract Administration Analyst

Location : Vernon Hills, IL

Duration : 12 Months

Total Hours/week :40.00

1st Shift

Description:

• Accountabilities in this role
• Reporting to the Manager, GPO Contract Membership, the Analyst, GPO Contract Membership position is responsible for the administration of contract membership eligibility and related dispute resolution processes for the GPO (National & Regional) agreements of Client’s Commercial Consumable Sales Contracts for all US business segments and Capital products on National/Regional GPO agreements (currently excluding Bio Sciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.
• Engaging and collaborating with our Distributor partners, GPO’s, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical contracting membership activities which manage business opportunities appropriately. Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.
• Scope includes operationalizing all commercial sales contracts with regards to Membership Solutions including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non-Acute), Regional Network (e.g., IDN). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment. This position has no direct reports, but significant matrix managing required across contracting operations.

Essential Responsibilities:

• Identify Client’s customer number based on customer address demographics.
• Administer the commercial Contract Membership process of the GPO (National & Regional) agreements for consumable products across all US Region’s BUs and products, and capital products on National/Regional GPO agreements (currently excl. Biosciences, Diabetes Care, and Pharmaceutical Systems)
• Organize and respond to Letter of Commitment (LOC) and Letter of Delegation (LOD) requests per GPO clients in order to ensure appropriate eligibility to GPO contracts based on business strategy and contractual obligations
• Monitor and coordinate appropriate customer slotting to contract tiers through collaboration with Field Sales, GPO partners, Business Integrators, and Commercial Operations
• Ownership and maintenance of the Membership Solutions (Z004/Z007) Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned
• Manage all GPO migrations/transitions based on policy and customer designation

Qualifications:

• BA/BS degree preferred. (In lieu of a Bachelor’s Degree, 5+ years of experience in commercial contract operations/membership management).
• 3+ years’ experience in contract operations and demonstrated membership management, pricing strategy expertise and/or related areas.
• General understanding of the end-to-end commercial contract operations management.
• Experience in ERP (SAP) and reporting (Business Intelligence) systems.
• Strong proficiency with Microsoft Office Excel; Access a plus.
• Strong communication and customer centric skills in order to adapt to customer needs while maintaining Client’s values.
• Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution.
• Data and technology management to include data acquisition, mining, analysis and data integrity management.
• Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations.
• Ability to plan, organize, and manage a variable work load and meet schedules with accurate results.
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence.
• Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations.
• Proven ability to quickly establish credibility, trust, and support within all levels of organization.