Non-Clinical - Administrative - Financial Administrative Representative

ER Financial Representative ROTATING WEEKENDS REQUIRED! PLEASE NOTE THAT ORIENTATION OURS MAY DIFFERENT FROM SHIFT HOURS POSITION SUMMARY The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. The Emergency Financial Representative is responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Emergency Financial Representative when appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. The Emergency Financial Representative's interaction with patients will only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. EDUCATION/EXPERIENCE/TRAINING REQUIRED • 2+ yrs experience in front office/medical billing and/or current hospital registration/admitting *** MUST have SOME registration experience *** • 2+ yrs experience in insurance verification and/or medical/hospital billing. • High school graduate required or equivalent • Knowledge of eligibility requirements for Medi-Cal, Hospital Presumptive Eligibility Program, Medicare, Covered California, • Cobra, limited benefit plans, VVC and Uncompensated Care Programs. • IPA and EMTALA knowledge an experience • Stringent adherence to all HIPAA laws • Medical terminology • Strong typing skills 45 and up wpm is required • Non-Violent Crisis Intervention (NCI) Certification within three (3) months of hire date • LA City Fire Card within six (6) months of employment (PIHGS Only) PREFERRED • Evidence of continuing education in Finance, Accounting or Business Administration • Bilingual PRODUCTIVITY: Completes a minimum of 20 registrations but strives for up to 30+ registrations per 8 hr shift which includes scanning documents, insurance verification and securing upfront collections. Verifies patients are appropriately medically screened and stabilized before Consent of Admissions is signed/discussed and or liability is requested. ADDITIONAL SKILLS NEEDED • Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians. • Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required • Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor • Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner • Ability to multi-task in a fast and high pressured environment • Strong analytical skills, problem solving. The ability to act and decide accordingly. • Excellent Customer service and phone skills with a background in the medical industry • Ability to travel to off-site locations (Outpatient only) ALL RTO MUST BE ON THE INITIAL SUBMITTAL. PLEASE ENSURE THAT RTO IS INCLUSIVE OF ALL TIME OFF NEEDED FOR ENTIRE LENGTH OF CONTRACT!