Overnight Houseperson Job at AccorHotel in Los Angeles

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

The Overnight Houseperson at Fairmont Century Plaza plays a vital role in maintaining the cleanliness, organization, and readiness of the hotel's public areas and back-of-house spaces during the overnight hours. Responsibilities include assisting with room setups, handling guest requests for additional amenities, and ensuring a clean and welcoming environment for guests and colleagues.

What you will be doing:

• You consistently offer professional, friendly and engaging service
• You establish and maintain effective working relationships with co-workers and supervisors
• You manage the movement of products/equipment/materials in and/or out of main housekeeping supply rooms
• You stock carts and closets with linens, general supplies and guest supplies essential to the cleaning and servicing of the guest rooms
• You collect, remove and dispose trash and dirty linens from checked out rooms as well as trash from public area of section you are in charge
• You clean outside windows, hallways, stairs, balconies and railings, trash rooms, elevator landings, ice machine rooms, storage areas and closets
• You deliver and retrieve items to and from the guest rooms
• You supply arrival room with bathrobes.
• You assist Supervisor in completion of special requests or misc. projects               
• You clean and keep orderly, all assigned public areas
• You complete tasks in a timely manner with minimal supervision.
• You sign in and out master keys, radios/mobile electronics daily
• You familiarize with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• You return and properly tag all lost and found articles in the Housekeeping Office
• You follow all departmental policies and procedures and service standards
• You report necessary maintenance items
• You adhere to local and externally relevant health and safety laws and policies
• You adhere to SDS (Safety Data Sheet) information related to the proper and safe use of chemicals in the workplace
• You follow all safety and sanitation policies
• Other duties as assigned

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $30.75 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Needs

Qualifications

Your experience and skills include:

• Must be willing to work overnight
• Ability to follow instruction, work with others and work independently
• Ability to communicate fluently with our guests
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Previous Customer Service experience an asset
• Previous Cleaning or janitorial experience an asset
• Strong interpersonal and problem solving abilities
• Integrity and works well when Supervisors are not present
• Ability to manage own time efficiently
• Ability to safely handle heavy equipment and machinery
• Able to work safely with a variety of cleaning supplies
• Able to use basic cleaning equipment
• Familiarity with Safety Data Sheets (SDS)
• Highly responsible and reliable
• Spoken and written English

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.