Administrative Assistant Job at Robert Half in Rock Hill

We are seeking an Administrative Assistant to join our team in the construction and contractor industry based in Rock Hill, South Carolina. This role involves comprehensive administrative tasks related to job setup, customer communication, and order processing. This role offers a contract to permanent employment opportunity.

Responsibilities:
• Accurately and efficiently process customer service orders.
• Oversee the workflow from start to finish, ensuring jobs are closed efficiently and accurately.
• Act as a point of communication with technicians.
• Regularly update on work in progress.
• Maintain accurate records of each unique job.
• Manage customer inquiries and provide excellent customer service.
• Use Microsoft Excel for various tasks, including scheduling and planning.
• Ensure that service center expectations are set correctly.
• Handle inbound and outbound calls related to service administration.
• Use Microsoft Outlook, PowerPoint, and Word for email correspondence and other administrative tasks.
• Schedule appointments as needed.• Demonstrated experience in answering inbound calls in a detail-oriented manner
• Strong skills in customer service, adept at resolving issues and inquiries
• Proficient in data entry, ensuring accurate and timely input of information
• Exceptional ability in email correspondence, maintaining detail-oriented and clear communication
• Experience with both inbound and outbound calls, coordinating with various stakeholders
• Knowledge of Microsoft Excel for data management and reporting
• Familiarity with Microsoft Outlook for email and calendar management
• Ability to use Microsoft PowerPoint to create effective presentations
• Proficiency in Microsoft Word for document creation and editing
• Experience in scheduling appointments, managing calendars for team members
• Proficient in order entry, ensuring orders are processed accurately and timely