Receptionist - Intake Coordinator Job at LSS Law in Fort Lauderdale

We are a dynamic, growing law firm seeking a professional, organized, and client-focused Receptionist/Intake Coordinator to join our team. This person serves as the face and voice of LSS Law, creating lasting first impressions that reflect the firm’s professionalism, compassion, and expertise. This role is much more than answering phones- it involves building meaningful connections with prospective clients, understanding their needs, and seamlessly guiding them into our services. It is imperative that we provide outstanding customer service and a compassionate approach to people seeking assistance and support with their legal matters. The ideal candidate for this position will be detail-oriented, possess strong communication skills, and have the ability to manage our intake process.

We offer the exceptional candidate an opportunity to join our dynamic team that is dedicated to serving our clients. If you believe that you are this exceptional candidate, please follow the instructions below and consider joining our Team! 

Why Join Us?

• Competitive salary and comprehensive benefits package.
• Supportive and collaborative work environment.
• Work with respected attorneys dedicated to serving its clients.
• Be a part of a close-knit, dynamic team dedicated to helping clients navigate challenging situations.
• We’re vested in Your success!

How to Apply:

Please submit your resume and a cover letter stating why you are an exceptional candidate for this position to: Careers@LSS.Law with the subject line “Receptionist/Intake Coordinator Application - [Your Name].” We look forward to reviewing your application!

$20 - $22 hourly

• Serve as LSS Law’s ambassador, making prospective and existing clients feel valued and supported from the first interaction.
• Answer incoming calls and respond to inquiries in a professional fashion.
• Schedule client appointments and meetings with attorneys and staff.
• Conduct initial client intake with empathy, actively listening to their needs, and gathering critical information.
• Guide clients through the process of completing intake forms and documentation.
• Evaluate potential clients to ensure they meet eligibility for the firm’s services.
• Work closely with attorneys and legal staff to ensure timely processing of cases.
• Coordinate with internal teams to ensure a seamless intake and onboarding process.

• High school diploma or equivalent.
• Previous experience as a receptionist, intake coordinator, or administrative role.
• Strong phone etiquette with excellent verbal and written communication skills.
• Proficient in using office software (Microsoft Office, Google Workspace, etc.).
• Ability to handle sensitive and confidential information with discretion.
• Exceptional interpersonal and communication skills, with the ability to build immediate trust and rapport.
• Enjoys communication with people and talking on the phone consistently.
• A proactive and resourceful approach to solving client and operational challenges.

We are a boutique bankruptcy law firm with offices in Fort Lauderdale and Miami dedicated to helping individuals and businesses navigate the complexities of financial distress. We represent debtors, creditors, and trustees in all types of bankruptcy cases.

We do great work and take great satisfaction in helping clients plan for the future, protect their loved ones, and guide them through the unexpected. We also care about our work family, and we are dedicated to maintaining a positive and upbeat work environment.

We are a growing law firm with an exceptional team, and we are looking for our next top performer!