Secor Lumber Co., Inc. is hiring: CUSTOMER SERVICE Hardware Store ADVANCED in Ne

Benefits:

• Locally owned and operated
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

You might be a great fit if

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:
Advanced Customer Service representatives within the hardware store are expected to maintain a positive representation of Secor by providing an outstanding customer service experience consistent with company values. Working independently while also training and directing Basic Customer Service representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:


Responsibilities:

• Monitor store conditions while maintaining an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Monitor merchandising conditions and uphold standards including maintenance of existing merchandising sets.
• Merchandise products according to prescribed planograms and help maintain signage.
• Participate in, as well as direct, all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store.
• Provide exemplary customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Lead in-store sign-up and execution of loyalty program initiatives throughout the store.
• Notify customers of upcoming promotions and new products.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Participate in inventory counts and adjustments for accurate inventory.
• Place and receive purchase orders for replenishment of stock and fulfillment of special orders.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Assume pass-off of more complex service issues from basic customer service team members, as well as assisting them through on the job training.
• Fulfill store opening and store closing responsibilities with the designation of key holder
• Attend and participate in all company-sponsored training programs as required.
• Master advanced service skill sets including advanced key cutting, lockset rekeying, UPS shipment processing, paint mixing and color matching; these in addition to basic service skill sets.
• Adhere to all store policies and safety standards.
• All other duties assigned.

Qualifications:

• Outstanding customer service skills and a professional attitude.
• Advanced working knowledge and skill in at least one hardware department, and general knowledge and skill in multiple hardware departments within the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Strong math, reading, writing, and communication skills.
• Ability to carry out detailed but uninvolved written or oral instructions.
• Able to lift up to 80lbs regularly
• Able to work a flexible schedule, including evenings, weekends, and holidays.

Goals:

• Boost overall sales by matching customer needs with store products and services, enlisting new members to the stores loyalty program, and becoming a trusted problem solving project resource to customers within the store.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• Develop skill sets of an assistant store manager or store manager, demonstrating excellence in customer service, mastery of hardware skill sets, and reputation as a leader among your peers.