Secretary II Job at UnityPoint Health in Bettendorf

Overview:

Secretary II - Bettendorf, IA

Full-time, 8a-4:30p

Coordinates, conducts and performs administrative duties associated with the Wound Center. This includes patient reception, maintenance of patient record, and coordinating patient appointments and follow-up communications. Additionally, this position will be responsible for entering and monitoring data in to a database associated with patient care management and follow-up. This positon also assists in proper pre-certification/authorization and pre-approval for testing as needed. Interacts in a customer-focused and compassionate manner to ensure patient needs are met. This position is under the direction of the Manager of Wound Center.

Why UnityPoint Health?

• Commitment to our Team For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.
• Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities:

Administrative Support

• Takes verbal and written referrals for new patient
• Keeps accurate, up-to-date database of information associated with the wound center in order to track on-going care management and identified metrics
• Enter results into EPIC
• Scans and copies records, mails appropriate information to patients and physicians.
• Assists in performing pre-certification/authorization and pre-approval for testing as needed
• Assists all members of the Wound Center and UnityPoint health care team.

Communication

• Answers incoming telephone calls and coordinates and schedules appointments with patients
• Confirms scheduled appointments.
• Projects positive, flexible attitude and communications in order to meet patient's needs.
• Maintains positive communications with wound center providers, nurses, and referring providers.

Qualifications:

Education: High School degree

Experience: 1-2 years medical experience

Knowledge/Skills/Abilities:

• • Written and oral communication skills
  • Use of Microsoft Office products including Outlook, Excel and Word
  • Strong computer skills including inputting data
  • Customer/patient focused
  • Medical terminology