Lobby Attendant Job at LR Palm House LLC in Palm Beach

The Lobby Attendant plays a critical role in maintaining a clean, welcoming, and pleasant environment in the public areas of The Palm House, particularly the lobby and adjacent spaces. As part of the housekeeping team, you will be responsible for ensuring that all public areas are kept immaculate, well-organized, and inviting for our guests. This position requires strong attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.

• Lobby and Public Area Cleaning: Ensure the lobby, entrance, and surrounding public areas are clean, tidy, and welcoming for guests. Tasks include sweeping, mopping, vacuuming, dusting, and polishing furniture and fixtures.
• Surface and High-Touch Area Sanitization: Regularly disinfect high-touch surfaces such as elevator buttons, door handles, railings, and seating areas to ensure a hygienic environment for guests.
• Floor and Carpet Maintenance: Maintain the appearance of carpets, rugs, and floors in the lobby area, ensuring they are free from debris, stains, and other hazards.
• Restroom Maintenance: Monitor and maintain the cleanliness of the public restrooms located near the lobby, ensuring they are stocked with fresh supplies and free from odors or unsightly conditions.
• Glass and Windows: Clean glass doors, windows, and mirrors in the lobby area to maintain a clear and pristine appearance.
• Furniture and Décor Care: Regularly check the condition of furniture, plants, and décor items in the lobby and replace or reposition them as needed to maintain a well-kept appearance.

• Customer Service: Greet guests as they enter and exit the lobby area, ensuring a friendly and welcoming atmosphere. Respond to any immediate needs or questions with professionalism and courtesy.
• Special Requests: Attend to any special cleaning or organizational requests from guests, ensuring their satisfaction and comfort while in the public spaces.
• Guest Safety: Remain vigilant for any potential safety hazards in the lobby area, such as spills or obstacles, and take immediate action to address them.

• Housekeeping Coordination: Work closely with other housekeeping team members to ensure the overall cleanliness and organization of public spaces in the hotel. Communicate effectively to coordinate cleaning schedules and report any maintenance or safety concerns.
• Supervisor Collaboration: Report any issues or unusual incidents to the Housekeeping Supervisor or Manager promptly to ensure swift resolution.
• Inventory and Stocking: Assist in monitoring the inventory of cleaning supplies and amenities in the lobby area, reporting low stock levels to the supervisor for timely replenishment.

• Safety Procedures: Follow established safety protocols when handling cleaning chemicals, equipment, and tools to ensure a safe working environment.
• Secure Environment: Ensure all public areas, including the lobby, are safe and secure for guests and staff. Report any suspicious activity or safety concerns to the appropriate authorities or management.

• Minimum of 1-2 years of experience in housekeeping or a similar role, with a focus on public area cleaning in a hotel or hospitality environment, preferred.
• Experience in luxury or upscale hotel settings is a plus.

• Familiarity with housekeeping best practices, cleaning chemicals, and equipment used to maintain public spaces in a hotel.
• Strong attention to detail and ability to perform tasks to a high standard of cleanliness and organization.
• Knowledge of hotel safety standards, particularly in relation to the use of cleaning products and equipment.
• Ability to manage time effectively, prioritize tasks, and work efficiently in a fast-paced environment.
• Excellent communication skills, with the ability to interact professionally with guests, supervisors, and team members.

• Lifting and Carrying: Ability to lift and carry up to 25 pounds, including cleaning supplies, equipment, and décor items as needed.
• Bending, Kneeling, and Squatting: Frequent bending, kneeling, and squatting required for tasks such as cleaning low areas, picking up debris, and dusting furniture.
• Standing and Walking: Ability to stand and walk for extended periods during the shift, particularly while cleaning and monitoring the lobby.
• Physical Stamina: Ability to perform repetitive tasks and work at a consistent pace throughout an entire shift.
• Manual Dexterity: Ability to handle cleaning tools and equipment, such as vacuums, mops, and dusters, with precision and care.
• Exposure to Chemicals: Regular exposure to cleaning chemicals and products. Must be able to safely handle and use these chemicals according to the hotel’s safety guidelines.
• Vision and Sensory: Must have good vision (with or without correction) to identify cleanliness issues and ensure public areas are pristine.

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)