Night Auditor- Live! Hotel - Philadelphia Job at Live! Casino and Hotel Philadel

Overview:

Why We Need Your Talents

We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area.

Responsibilities:

How you will make an impact

• Maintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, dcor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
• Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
• Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist. Assist PBX with switchboard duties

Qualifications:

What you'll need to succeed

• Able to read and interpret instructions and direction for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service
• Ability to input and access data in computer
• Ability to understand guest inquiries and provide responses
• Ability to promote positive relations with individuals who approach the Front Desk and by telephone
• Ability to focus on guests' needs, remaining calm and courteous
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure dealing with 50+ arrivals/departures within any given period of time
• Ability to focus attention on details
• Ability to maintain confidentiality of all guests and hotel information
• Ability to remain stationary at assigned post for extended periods of time
• Ability to work cohesively with other departments and co-workers as part of a team

Educational Requirements

• A high school diploma or GED equivalent. Retail customer service training would be a plus.
• One to three years previous experience in a hotel or high end retail environment is required.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Lifting up to 20lbs
• Pushing/Pull up to 20lbs
• Carry up to 20lbs
• Some Bending / kneeling
• Frequent Walking
• Frequent Standing
• Some Sitting
• Climbing steps

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.