Bowen Door Service is hiring: Office Assistant in Maryville

Job Summary

Performs varied secretarial and administrative duties for a commercial door service company as directed by Office Manager, Operations Manager, and Owners.

Job Qualifications Education:

High School Diploma Experience: 1-2 years of related experience

Skills

Excellent written and verbal communication, Service orientation, Administration, Clerical

General Responsibilities

Customer Service/Communications

• Answer phones and handle accordingly
• Call to schedule installs with customers
• Monitor and manage shared inboxes
• Respond to documentation requests (i.e. W-9s, COIs, etc.)
• Handle customer issues and escalate as necessary
• Follow-up with customers after completion

Service Intake and Documentation

• Accept new calls
• Create service tickets and print/compile other necessary documents
• Input customers and new estimates into QuickBooks
• Ensure call is properly input into process
• Dispatch new calls to Service Techs
• Prepare/organize documents for following day

Other Responsibilities

• Collections
• Filing
• Light office cleaning and organization
• Minor personal assistant duties
• Other duties as assigned
• The company reserves the right to add or change duties at any time