Customer Service Rep. Job at Express Employment in Framingham

Top Job

Located in Framingham, MA

Salary: $19.00-$23.00 per hour

Our client, a full-service printing company, is looking for a Customer Service Representative to join their growing team in Framingham!

Opportunity for advancement!

The ideal candidate would have experience in the printing or mailing industry, but training will be provided.

Schedule: Monday to Friday

Pay: $19.00 - $23.00 per hour (Depending on experience)

Responsibilities of the Customer Service Representative:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information regarding products and services
• Handle outbound calling to follow up on customer requests and feedback
• Assist customers with order processing, payment handling, and payment inquiries
• Document customer interactions accurately
• Collaborate with team members to resolve complex issues

Requirements

• Previous experience in customer service or client services is required
• Strong verbal communication skills with the ability to articulate clearly and effectively
• Proficiency in navigating computer systems efficiently
• Familiarity with payment handling procedures (a plus)
• Experience in an outbound calling environment (a plus)
• Ability to remain calm under pressure while managing multiple tasks

#3368OS

Express Office: Waltham-Framingham

326 Washington Street Annex

Second Floor

Wellesley Hills, MA 02481