Customer Service Representative Job at Swipejobs in New York

Apply Today, Work Today
Weekly Pay

Job Description:

Position Overview
The Bilingual Customer Service Representative is responsible for delivering high-quality support to customers, resolving inquiries, providing accurate information, and enhancing customer satisfaction. This role requires strong communication skills, empathy, and the ability to handle a high volume of inbound and outbound calls efficiently.

Bilingual - Spanish

Key Responsibilities

Customer Interaction

• Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues promptly and professionally.
• Provide clear and accurate information about products, services, and policies.
• Use active listening skills to understand and address customer needs effectively.

Desired Qualifications

Education & Experience

• High school diploma or equivalent required;
• 1+ years of customer service or call center experience preferred.

Skills & Abilities

• Strong communication skills, both verbal and written.
• Proficiency in CRM software and basic computer applications (Microsoft Office, etc.).
• Problem-solving skills and ability to handle challenging situations with empathy and patience.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Full-time, Part-time
$ 18.0/hr

HV23