Customer Service Representative Job at TEKsystems in Wood Dale

Description

•Answer customer concerns and questions in a timely manner.

•Provide information to customers about services

•Build sustainable relationships and trust with customer accounts through open and interactive communication.

•Communicate with customers and receive necessary documents to receive orders for Exchange or for Repair.

•Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, returns, and warranties

•Refer new sales opportunities to Sales team.

•Answer customer calls and direct them to other departments as needed.

•Set up new customer accounts and maintain customer database in ERP system

•Respond to customer queries in a timely manner.

•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

•Request PO amendments as needed and communicate closely with Supervisors.

•Process order entry and shipment in Epicor.

•Assist Accounting department to resolve any payment issues.

•Collect and maintain customer data as needed.

•Provide support in the absence of Quality Support Coordinator/Shipping.

•Assist in creating international shipping documents.

•Handle customer complaints, work closely with Sales and Quality team, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Skills & Qualifications

•Minimum five years previous experience working in a customer service environment.

•Possesses the ability to be flexible with duties and responsibilities as necessary.

•Must have experience and comprehensive knowledge of Microsoft Office Suites such as Microsoft Word, Excel, PowerPoint and Outlook.

•ERP experience is preferred

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $26.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wood Dale,IL.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.