Customer Service Representative Job at WOTM - Partners Professional in Compton

Job Summary

Provides day-to-day operational customer support and monitoring for those assigned accounts and their vendors. Responsible for reviewing and monitoring all customer communications in a courteous, prompt and efficient manner. More importantly, they ensure that customers’ needs and concerns are addressed and find resolution before they impact the customer and ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Essential Functions

· Provides day-to-day operational customer support and monitoring for those assigned accounts

· Reviews and monitors all communication via e-mail to keep updated on customer account stats and requirements

· Coordinating all support needs for assigned customers. Work as a team in either Customer Relations or Support

· Ability to identify and resolve basic operation or technical problems with minimal supervision

· Knowledge of Outlook, Excel, Google Sheets, and trained on Footprint WMS

· Ability to demonstrate a solid understanding of the VMS® system and Century’s business processes

· Communicates quickly and efficiently with customer on specific issues for resolution of operational problems.

Skills Required

· Excellent verbal and written communications.

· Excellent organizational and time-management skills, and attention to detail.

· Excellent interpersonal and conflict resolution skills.

· Ability to act with integrity, professionalism, and confidentially.

· Ability to prioritize task and operate without supervision.

· Strong analytical and problem-solving skills.