Customer Service Representative - 78859 Job at Swoon Staffing in Springfield

A global travel company is looking at add a Customer Service Representative to their team in Springfield, MO!

Job Description:
Are you a detail oriented individual with a love of research and investigation? Or maybe putting together the pieces of a puzzle to reveal the bigger picture sounds like fun for you. Does the idea of joining a small team making a big impact appeal to you? Do you like to have an individual contribution to the overall goal, while still being part of a close-knit team? If this sounds like you then the Sanctions Compliance Support role may be right up your alley, and we want to hear from you!

Responsibilities:
-Accurately and efficiently review and resolve assigned cases using established policies and procedures.
-Review and evaluate transaction information and compare it against known risk flags
-Escalate risky or complex cases using established guidelines
-Review identified quality errors for needed corrections and update associated cases with corrected information.
-Adhere to established productivity and quality metrics.

Schedule:
• Contractor's shift will be 11:00am -8:00PM.
• Contractor will either work Sunday-Thurs or Tues-Sat.