Medicare Customer Service Operations Manager Job at Accenture in Boston

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries.

As a Medicare Customer Service Operations Leader, your primary responsibilities may include:

1. Client Engagement:
   Build and maintain strong relationships with clients, serving as the primary point of contact for consulting engagements.
   Conduct in-depth assessments of clients' Medicare customer service operations to identify areas for improvement and growth.
2. Strategic Consulting:
   Develop and implement tailored, data-driven strategies to optimize Medicare customer service operations, aligning them with organizational goals.
   Provide expert advice on compliance with Medicare regulations and best practices.
3. Technology Solutions:
   Evaluate, recommend, and implement cutting-edge technology solutions to enhance customer service operations, including CRM systems, automation, and data analytics tools.
   Oversee technology implementation projects and ensure seamless integration into clients' operations.
4. Performance Improvement:
   Collaborate with clients to define key performance indicators (KPIs) and develop performance improvement plans.
   Monitor and measure the impact of implemented strategies and technology solutions, making adjustments as necessary.
5. Team Leadership:
   Lead a team of consultants and subject matter experts, providing guidance, coaching, and mentorship.
   Foster a culture of innovation, collaboration, and continuous learning within the team.
6. Thought Leadership:
   Stay abreast of industry trends, emerging technologies, and changes in Medicare regulations.
   Share insights and best practices through thought leadership articles, webinars, and speaking engagements.

Travel, as needed, up to 100%.

Here’s what you need:

1. Bachelor's Degree in Business Administration, Healthcare Management, or a related field.
2. Minimum of 5 years of experience in healthcare Medicare customer service operations and technology solutions.
3. Minimum of 5 years of experience with Medicare regulations, compliance requirements, and industry best practices.

Bonus points if you have:

1. Master's degree preferred.
2. Experience working with or leading global teams.
3. Thrive in a diverse, fast-paced environment.
4. Participated in CMS compliance audits.
5. Exceptional problem-solving and analytical skills.
6. Excellent communication and presentation abilities.
7. Leadership experience, including team management and project oversight.
8. Proficiency in technology solutions related to customer service operations and data analysis.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

What We Believe:

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

Equal Employment Opportunity Statement:

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences.

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