Recruiting Operations Manager Job at Patreon in San Francisco

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• 8B+ earned since Patreon's inception
• 30M free new memberships in the first year of launching that option
• 10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Recruiting Operations Manager to support our mission.

This role is based in San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

Job Description:

As the Recruiting Operations and Strategy Manager, you will play a critical role in shaping Patreon's talent acquisition framework, driving efficiency and scalability in recruiting operations, and partnering closely with leadership to develop data-driven recruiting strategies. In this role, you will also manage and mentor our Recruiting Coordinator team, ensuring they are equipped to deliver a seamless candidate experience and provide operational support across all recruiting efforts. This is a high-impact role that will empower Patreon's Talent Acquisition team to deliver a world-class recruiting experience.

Key Responsibilities:

• Design, implement, and optimize recruiting processes and workflows to ensure efficiency, scalability, and a seamless candidate experience.
• Oversee the management and administration of recruiting tools, applicant tracking systems (Ashby), and other technology to drive data accuracy and operational excellence.
• Develop recruiting metrics and analytics to provide actionable insights, supporting strategic planning and resource allocation across the recruiting team.
• Manage and coach the Recruiting Coordinator team, providing mentorship, setting clear goals, and supporting their development to enhance overall recruiting operations.
• Collaborate with Talent Acquisition leadership to build strategic recruiting plans that support Patreon's long-term growth objectives.
• Partner with cross-functional teams, including HR, Finance, and Business Operations, to align recruiting strategies with broader company goals.
• Identify opportunities to enhance candidate engagement, DEI initiatives, and team alignment through recruiting best practices and innovative solutions.

About You:

• 5+ years of experience in recruiting operations, talent acquisition strategy, or a related field, with a focus on process optimization and recruiting analytics.
• Owner: Care about the large and small details of the recruiting experience, with a proven track record in managing and optimizing ATS and recruiting tools (e.g., Ashby, Juicebox, etc.).
• Storyteller: Strong analytical skills, with experience using data to drive insights and focusing on the ‘so what’, challenging stakeholders to take impactful action.
• Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.
• Asynchronous Communicator: You're able to distill complexity into clear and concise messaging for stakeholders, with excellent communication and project management skills.
• Bias to action: Speed matters. Ability to manage multiple priorities in a fast-paced environment. Ability to think strategically and pragmatically, while taking rapid and decisive steps forward.
• Partner: Demonstrated ability to work collaboratively with cross-functional teams and influence stakeholders at various levels.

Preferred Qualifications:

• Experience in a start-up and high-growth tech or creative-focused organization.
• Familiarity with the creator economy and passion for Patreon's mission.
• Advanced knowledge of recruiting metrics, reporting tools, and data visualization.
• Experience implementing diversity and inclusion initiatives within recruiting operations.
• Proven ability to lead and mentor a team, fostering a collaborative and growth-oriented environment.
• Experience managing or mentoring a team, ideally within recruiting operations or coordination.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits and perks previously outlined. Ultimately, in determining pay, we'll consider your experience, leveling, location and other job-related factors.

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