Whitefoord Health Center is hiring: Clinical Operations Manager, RN in Atlanta

The Clinical Operations Manager is responsible for managing, leading, and supporting the day to day operations of Whitefoord Health Centers. He/She will plan and coordinate the activities of staff within the department to meet operational standards of the organization. The Clinical Operations Manager will ensure compliance with policies, procedures and regulatory guidelines and handle operational issues as they arise and work with proper leadership to resolve problems as needed. The Clinical Operations Manager will work closely with the Chief Medical Officer and Director of Clinical Quality. He/She is accountable for activities that will enhance operational efficiencies, improve patient satisfaction, maximize patient care and flow, and result in cost effective healthcare solutions. The Clinical Operations Manager is directly responsible for the Medical and Dental Assistant teams and works closely with the providers and other medical center leaders to assure implementation of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services. The Clinical Operations Manager must have experience as Registered Nurse.

Areas of Responsibility:

Clinic Operations:  Manages the daily operations of assigned clinical practice teams and services within the health centers to assure optimal delivery of safe, appropriate, accessible care and service.  Collaborate and ensure effective communication with other leaders in the health centers to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.  Assures adequate staffing levels are in place to meet patient needs. Ensures assigned clinic teams are effectively assessing, planning, implementing and evaluating care/service, via maintenance of care plans.  Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area.

 Identifies program/resource gaps, proposes solutions, and then shares best practices and process improvements with colleagues to ensure optimal efficiency and consistency in Clinical Operations.

 Assists with project management, space planning, and maintenance of the facility.  Works closely with the Clinical Operations Specialist to maintain inventory system and order necessary supplies, including maintenance of in house samples and medication.  Establishes and administers a maintenance program for medical equipment for timely repairs and proper functioning.  Tracks operational metrics to support fact-based decision making, process improvement activities, and easy retrieval for the VP of Clinical Quality.

Supervisory Responsibilities:

 Oversees Medical and Dental Assistant staff, including training and development, performance management, and recognition; while reporting disciplinary issues and termination to the VP of Clinical Quality.  Supports a culture of excellent service and communication that positively influences staff engagement, while ensuring a safe, productive, and supportive work environment for all staff.  Performs periodic audits, surveys, and organizational assessments of patient and work flow by observing and interacting with all health center staff.

 Assists in developing, maintaining and distributing monthly staffing schedule for all health centers in collaboration with the VP of Clinical Quality. Patient Experience:  Assures the delivery of patient care meets or exceeds clinical quality and safety standards.  Performs patient care when needed.  Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrences (UOs).  Educates and communicates with patients, their families and/or physician as requested or needed.  Implements initiatives to improve patient satisfaction and collaborates with administrative, business, and clinical staff to improve the system.  Collaborates with the Revenue Cycle Manager to maintain a constant, efficient patient flow from front to back.  Assists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis. Compliance and Emergency Preparedness:  Ensures ongoing compliance and adherence to Whitefoord policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements.  Administers clinical policy and procedures, program by assuring consistent practice and providing oversight as needed.  Oversees Medical and Dental Assistant team to maintain clinical standards and practice in accordance with all local, state and federal requirements.  Assures that staff within the patient care team are trained and know what is expected during and after an emergency.  Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Continuous Improvement / Training:

 Write or contribute to preparation of clinical protocols, informed consent forms, study manuals, case report forms, and other clinical research related documents.  Implements complex change and improvements associated with patient access management, clinical quality, safety standards and service excellence.

 Identifies risks to study and develop risk mitigation plans, including communication with senior management when necessary.  Coordinates, participates and assists and/or lead in-service education in department.  Institutes staff training and education programs to promote professional development, ensure consistency in patient care practice and compliance with related local, state, and federal policies/regulations.  Collaborates with other clinical departments, including Dental and Behavior Health, to improve clinical operations and communications  Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary.

Skills and Qualifications

Minimum Requirements:  Bachelor’s Degree in Nursing, Health Administration or related field.

 Licensure as a Registered Nurse

 Minimum two (2) years of outpatient operations experience as a nurse.  Minimum one (1) year of management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting customer requirements, and working effectively with medical staff.

 Demonstrated problem solving abilities and strong organizational skills.  Excellent written and verbal communication skills, collaboration and change management skills.

 Excellent working knowledge of local, state and federal regulations and guidelines as it relates to healthcare.  Demonstrated ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.  Able to prioritize and effectively anticipate and respond to issues as they arise.  Knowledge of regulatory requirements, managed care, health care delivery systems and nursing practice.

 Requires the ability to build effective working relationships with all leadership and providers.

 Requires the ability to plan and manage the utilization of resources, while complying with organization personnel policies and procedures.

 Requires ability to facilitate and lead work groups, promote teamwork and build effective relationships.

 Requires strong customer service skills.

 Requires ability to take initiative and meet objectives.

 Requires a high level of interpersonal; problem-solving and analytical skills.

 Requires familiarity with health care reimbursement environment. Preferred Qualifications:  Three (3) years of management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting customer requirements, and working effectively with medical staff.