Housekeeping Supervisor Job at Forester Hotel in Lake Forest

JOB DESCRIPTION

The purpose of Housekeeping Supervisor position at Janko Hospitality is to provide world class service to all guests. The Housekeeping Supervisor will help train and supervise the operations of the Housekeeping department so that they provide superior customer service, promote a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The Housekeeping Supervisor supervises daily operation in maintaining the maintenance/sanitation of the guest rooms and public areas.

ESSENTIAL DUTIES

Essential duties and responsibilities include the following (other duties may be assigned):

• The Housekeeping Supervisor is expected to fill shifts when needed based on business demands
• The Housekeeping Supervisor must be capable to work on any shift including weekends and holidays
• Supervises and inspect the daily cleaning of the guest rooms, public areas and back of the house
• Supervise all rotational and special cleaning projects
• Respond to guest requests, concerns and problems to ensure guest satisfaction
• Maintains a continuous open-door policy to answer team member questions needing immediate attention
• Ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs) and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Refer and follow-up on maintenance issues/problems with engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction
• Foster a cooperative working climate conducive to maximum employee morale and productivity
• Log items into the lost and found and answer inquiries to maintain controls and ensure guest satisfaction
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Attend weekly Group Resume meetings and other leadership meetings in the absence of the HSK manager
• Keep constant open communication with the front office and maintenance departments.

CUSTOMER SERVICE AND GUEST SATISFACTION

• Maintain a high standard of personal appearance and proper uniform within entire department
• Greets guests, visitors and team members in a courteous and friendly manner
• Assists guests and team members with anything that they may need
• Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

• Be proficient and train all team members in Safety and Security Policies
• Report any suspicious activity of guest, visitors or staff
• always Maintains security for guests and property by keeping room doors locked
• Write up Guest Incident reports as needed
• Perform duties in accordance with Safety and Security Policies
• Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

• Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
• Firm and simple grasping is an ongoing requirement for all aspects of work
• Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
• Able to stand and walk for long periods of time through the work day
• Reaching, pushing, pulling, twisting of body at the waist, and bending are required

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous Housekeeping or hotel experience required
• Requires thorough knowledge of the housekeeping field
• Requires supervision/management skills
• Fluency in Spanish is highly recommended
• Excellent vision necessary for constant walkthrough checks and to analyze reports
• Friendly demeanor, and excellent communication, organizational and customer service skills
• Prior computer experience using windows-based software preferred