EXPERIENCE MANAGER - United Airlines Lounges - SAN FRANCISCO, CA Job at Compass

EXPERIENCE MANAGER - United Airlines Lounges - SAN FRANCISCO, CAClick Here to Apply OnlineJob Description Flik Hospitality Group Salary:$75,000.00Other Forms of Compensation: What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.Job SummaryThe Experience Manager assists with controlling the optimization of the guest and employee experience by coordinating onsite service teams, training team members on enhanced engagement systems, and using recorded metrics to track and close service delivery gaps. This position reports into the Director of Experience.Key ResponsibilitiesExperience FacilitationOwns the employee & guest experiences at a large account, with the goal of providing top-notch service to the client, and our guestsDrives and develops self and team towards building strong relationships with the client and achievement of key performance indicatorsConducts engagement tours and daily reviews of all locations related to guest experience, noting areas of improvement and areas of successConducts hands-on, in-person training with new and existing staff on service standards, role requirements & technologiesReviews existing service standards and implements Platinum Service standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery including but not limited to Pre-Shift HuddlesCollaborates and plans activations/celebrations to engage guests with the onsite culinary and management teamOversees client and Flik standards through auditing and coaching/course correcting all staff members in areas of, but not limited to, guest-facing communication, merchandising, uniform compliance, environmental and food safety, service recoveryOnboards new team members through Platinum Services and role-related systemsCultivates the culture through coordination with teams and engagement opportunitiesPerforms other duties that may be assignedProject ManagementDetermines and defines project scope and objectivesPredicts resources needed to reach objectives and manage resources in an effective and efficient mannerMeasures project performance to identify areas for improvementQualificationsMust demonstrate 5+ years of previous experience in hospitality, with food and beverage managementAssociate degree or higher preferredPlatinum Service background highly regardedComfortable in an ever-changing and fast-paced environmentA working knowledge of food preparation and presentation is preferredExperience in restaurant/food service staff management and development is preferredDemonstrated knowledge of event planning procedures is preferred5-8 years of project management and related experience preferredStrong familiarity with project management software tools, methodologies, and best practicesProven ability to complete projects according to outlined scope, budget, and timelineAbility to identify and track relevant community KPIsExcellent verbal and written communication skillsBilingual in English/Amharic is a plusExcellent interpersonal and presentation skillsMust be able to use relevant computer applications (Microsoft word, excel, outlook; restaurant-specific software including point-of-sale registers and business metric applications preferred)Proven ability to solve problems creatively with attention to detail and critical thinking skillsPassion for the latest trends and innovations in hospitality and food servicesApply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1330439Flik Hospitality GroupSteven Goldberg[[req_classification]]