VP of Retail Job at Verve, LLC in Los Angeles

The Vice President of Retail Operations is responsible for developing and implementing retail growth strategies, overseeing day-to-day operations, and ensuring a premium customer experience.

Description

Key Responsibilities

• Develop and implement a comprehensive retail growth strategy, including the opening of new stores and enhancing the performance of existing locations.
• Collaborate with the executive team to align retail expansion with broader company goals, including omnichannel strategies and partnerships.
• Work cross-functionally to help drive retail initiatives while taking retail projects from ideation to completion.
• Oversee day-to-day retail operations to ensure efficiency, profitability, and consistency in the customer experience across all locations.
• Establish key performance indicators (KPIs) to monitor and optimize retail performance.
• Implement best practices in inventory management, supply chain coordination, and operational workflows.
• Build, mentor, and lead a high-performing retail team, fostering a culture of excellence, innovation, and accountability.
• Develop leadership capabilities within the retail organization through coaching, training, and performance management.
• Ensure a premium customer experience in every store, enhancing the in-store environment to reflect the Verve brand and values.
• Collaborate with marketing and product teams to create and execute retail promotions, loyalty programs, and local store marketing initiatives.
• Analyze customer feedback and trends to continuously improve the in-store experience and drive customer LTV.
• Lead budgeting and financial planning for the retail division, ensuring alignment with overall company financial goals.
• Monitor financial performance and implement strategies to improve profitability, manage costs, and maximize revenue.
• Accountable for controllable expenses, cash management, merchandising, and loss prevention strategies at a system level.
• Oversee pricing strategies, P&L management, and sales forecasting.
• Assess key business risks and develop contingency plans.
• Serve as a change agent within the organization, always looking for areas where improvements in service may be needed; implements processes, procedures, and/or changes to address these issues.
• Drive innovation in customer experience and product offerings to continue leading the competitive retail landscape.
• Ensure compliance of the company to federal, state, and company regulations and standards for training, product freshness, food safety, store safety, employee safety, refrigeration, and sanitation.

Qualifications and Requirements

• Bachelor's degree in Business Administration or related field is preferred.
• 5+ years of retail, multi-unit, or grocery management experience, with at least 3 years in a leadership role.
• Proven track record of driving sales and profitability in a retail environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Flexible with the ability to multitask in a highly demanding environment.
• Responsive, proactive, resourceful, solution-oriented, self-directed, highly reliable.
• Proven leadership ability to build, motivate, and maintain staff.
• Demonstrated sense of urgency; track record of capably managing multiple projects and priorities.
• Valid driver's license and a good driving record.

Benefits and Compensation

• Available to all employees
  • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee.
  • Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food items.
  • Continuing coffee education classes.
  • Mentorship and positive work environment.
  • Paid sick time.
• After 60 days of employment
  • Healthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision, and 401k.
• Holiday Pay after 90 days of employment.
  • Eight observed holidays per year.

Compensation will be commensurate with experience and location.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.

Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.