IT Specialist

Details Open Date 11/04/2024 Requisition Number PRN40254B Job Title IT Specialist Working Title IT Specialist Job Grade E FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary M-F 8-5 – some on call required VP Area President Department 01555 - UIT INFRASTRUCTURE & OPS Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $40,000 - $55,000 Close Date 02/04/2025 Priority Review Date (Note - Posting may close at any time) Job Summary The IT Specialist is a dynamic and proactive professional dedicated to providing comprehensive IT support to our contracted clients. This individual will work in a highly professional and demanding environment, requiring a concierge-level, white-glove service demeanor. The role demands a high level of motivation, exceptional organizational skills, and top-notch client service abilities. Responsibilities include desktop and laptop imaging, end-user deployments, software installation, conducting updates and upgrades, and troubleshooting. Additionally, the role involves transporting equipment, managing inventory and retirement of IT assets, documenting processes, and actively participating in computer-related projects such as the University security initiative rollout and toolset maintenance. The successful candidate will engage directly with clients through face-to-face interactions, telephone, email, Microsoft Teams, or remote connections, ensuring a responsive and client-focused service. Guidance and direction will be provided by Senior Systems Administrators and department managers to facilitate the IT Specialist’s integration and effectiveness within the team. This is an ONSITE position that will require on-call responsibilities. Responsibilities Image, configure, deploy and support desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc. Manage and maintain Microsoft Windows and Apple OS systems. Track and document problems, issues, settings and solutions for IT systems. Review and create process and procedure documentation. Perform inventory and retirement processes. Expected to be available outside of normal business hours for client needs, events or for server or desktop upgrades or updates which need to be completed outside of normal business hours. Utilize the department ticketing system to track work tickets and time. Trouble shooting, client interactions, machine deploys and application support. Work as a team member as well as autonomously. Travel on and off campus locations using personal vehicle for IT support and equipment transport. On call support and maintenance activities Other duties as assigned. Minimum Qualifications Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty. Preferences Three years of computer support related experience in a high end business environment ITIL Foundations Certification A MCSE , or other applicable certifications Microsoft Windows and Apple OS troubleshooting MDM experience Type Benefited Staff Special Instructions Summary Posted Salary Range: $40K-55K Physical Requirements and Level of Frequency that may be required Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.Nearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead. Additional Information About UIT: University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. University of Utah Benefits · Health, dental, and wellness coverage Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a) Free public transportation pass (Utah Transit Authority) · Paid leave time · Reduced tuition benefits for employee and family members More information: https://www.hr.utah.edu/benefits/ The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.