Strategic Client Director - Retail & Consumer Goods Job at Microsoft in Chicago

Join the Retail & Consumer Goods Organization as a Strategic Client Director. You will have the opportunity to drive transformation in partnership with our most strategic customers with a focus on AI, Copilot, and Security, to achieve both Microsoft and customer business outcomes.

Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give you the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated customer experience for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

1. Sales Excellence: Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations.
2. Orchestrates the creation of long-term strategies aimed at building customer loyalty. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes a recovery action plan to improve customer experience.
3. Leverages understanding of customer business and engages Microsoft decision makers to drive customer's strategy, goals, and optimization.
4. Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account by bringing innovative ideas and leveraging industry expertise.
5. Creates and qualifies new opportunities by identifying strategic opportunities within accounts and guiding the customer on how to best identify new opportunities.

Qualifications

Required/Minimum Qualifications:

1. 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation.
2. OR Bachelor's Degree AND 10+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation.
3. OR Master's Degree AND 9+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation.
4. OR equivalent experience.
5. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
6. 8+ years experience closing large, complex agreements/deals.

Additional or Preferred Qualifications:

1. Bachelor's Degree AND 13+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation.
2. OR Master's Degree AND 11+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation.
3. OR equivalent experience.

Microsoft will accept applications for the role until December 15th, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.

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