Business Director - Digital Product Strategy

Locations: NY - New York, United States of America, New York, New York

Business Director - Digital Product Strategy

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role is within Capital One's Enterprise Consumer Product (ECP) Strategy team. ECP is responsible for Capital One's digital customer experiences, including its award winning mobile app, its online presence as well as its marketing and messaging technology ecosystem. The Strategy team defines and shapes ECP's strategic agenda by unlocking key opportunities and tackling some of our most challenging problems relating to the digital customer experience. This role will lead the collaborative problem solving process in partnership with senior product, tech and business leaders.

An ideal candidate would have a background in, and a passion for, developing visionary strategies, tackling challenging problems, and leading high performing analyst teams that partner horizontally across the organization.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics.
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Basic Qualifications:

• Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
• At least 7 years of experience in analysis.

Preferred Qualifications:

• Master's Degree.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

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