Senior Product Manager

The Device, Digital, and Alexa Support (D2AS) team within the Amazon Customer Service (CS) org is seeking a Sr. Product Manager to collaborate across various teams, including engineering, product development, operations, UX, and Amazon Digital and Device teams. You will be part of a Global Product Management team focused on enhancing the customer service experience.

Key Job Responsibilities

You will be involved in developing strategies and innovations to address customers' issues globally through an improved associate-facing experience.

Work closely with software development engineers, data scientists, UX designers, and researchers to create, execute, and iterate on experiences that meet the needs of customers contacting Amazon Customer Service.

Your responsibilities include rethinking, challenging, and innovating the Device, Digital, and Alexa Customer Service Associate experience, identifying and prioritizing use cases, writing clear user stories, and partnering with UX to design effective customer journeys.

A Day in the Life

We thrive on solving challenging problems to innovate for customers. We push the boundaries of technology and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product to foster an innovative environment.

Basic Qualifications

1. 5+ years of product or program management, product marketing, business development or technology experience
2. Bachelor's degree or equivalent
3. Experience owning/driving roadmap strategy and definition
4. Experience with end to end product delivery
5. Experience with feature delivery and tradeoffs of a product
6. Experience as a product manager or owner

Preferred Qualifications

1. Experience in influencing senior leadership through data driven insights
2. Experience working across functional teams and senior stakeholders

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr