Associate VP Business Transformation and Clinical Innovation

Associate VP Business Transformation and Clinical Innovation

Location: Bethesda, MD, United States

Posted on: Oct 21, 2021

Profile:

The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.

The AVP is a true business influencer and not an order taker, requiring an in-depth understanding of how organization capabilities interrelate across the Military segment. This role demands a champion for change and continuous improvement while maintaining strong relationships with aligned business partners and key stakeholders.

Responsibilities:

1. Leads, organizes, directs, manages, and controls program activities and outcomes of agile teams focused on innovative transformation programs.
2. Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation.
3. Represent the business point of view on relevant decisions related to technology needed to support operational changes.
4. Drive the development of the implementation framework and approach for customer experience and provider transformation.
5. Identifies cross-functional complexities and resolves risks and issues.
6. Assesses end-to-end process performance for customer and provider journeys to propose process improvement opportunities.
7. Builds and maintains strong internal working relationships across the Enterprise.
8. Creates governance protocols to document and monitor business processes and transformation initiatives.
9. Facilitates and provides improvement recommendations to operating units via innovative experiments.
10. Processes and synthesizes transformation program outputs into executive-level presentations.
11. Develops and mentors talent across the segment.

Areas Of Skill And Expertise Will Include:

1. Growth mindset and ability to lead agile/cross-functional teams.
2. Focus on using technology to create organizational efficiencies.
3. Experience with clinical and business innovation.
4. Strong negotiator, communicator, and presenter.
5. Experience leading and managing Product Managers, Program Managers, and Business Analysts.

Required Qualifications:

1. Bachelor's degree in related field.
2. 5 years of leadership experience.
3. Understanding of agile concepts and/or Senior Agile Leadership skills.
4. Excellent communication skills.

Preferred Qualifications:

1. 5-7 years total experience including 3-4 years in management consulting or transformation.
2. Medical health insurance industry knowledge.
3. MBA or Masters degree.

Additional Information:

25-30% travel required. Full COVID vaccination is required for this job.

Scheduled Weekly Hours: 40