Assistant Director of Housekeeping & Laundry Operations Job at Dorchester Collec

Assistant Director of Housekeeping & Laundry Operations

Hotel

The Beverly Hills Hotel

Division & Department

Job Title

Assistant Director of Housekeeping & Laundry Operations

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Director of Housekeeping & Laundry Operations you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

1. Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stays of three nights at one time and up to once a year at each hotel (subject to availability and seniority terms)
2. 50% off at bars and restaurants within all of our Dorchester Collection hotels
3. World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
4. Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
5. Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
6. Exclusive Access to a discount platform featuring 1000s of retailers

Your compensation will range between $85,000-$90,000 annually.

What you'll do

A day in the life of our Assistant Director of Housekeeping & Laundry Operations… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. The following tasks are essential:

1. Manages 10 to 12 subordinate managers and supervisors who supervise a total of 75 to 100 employees in the Housekeeping, Laundry and Uniform Departments.
2. Recruits, interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and/or termination when appropriate.
3. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
4. Supervises team members to ensure completion of daily tasks and assists with further development of their potential within Dorchester Collection.
5. Ensures seamless delivery of guest services & requests. Owns guests requests and PROmisses. Guest & employee engagement. Preventative maintenance projects. LRA audits, NEXUS service excellence metrics. Financial performance.
6. Holds regular daily, weekly and monthly communication briefings with team members of all levels.
7. Oversees the ordering of all supplies, inclusive of laundry, to ensure that levels are maintained and that purchasing is in line with budget.
8. Conducts inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.
9. Ensures that linen is properly controlled, accounted for and that quality of linen/laundry service is reviewed daily.
10. Oversees the linen inventories with the Director of Housekeeping and Laundry Manager.
11. Ensures that uniforms for all staff are maintained and controlled and coordinated with designers as required.
12. Proposes and initiates, when approved, new services and products for our guests.
13. Works closely with Director of Engineering to oversee maintenance of all rooms and public areas as required.
14. Conducts regular maintenance walkthroughs of the property with engineering management to identify any areas that require remedial action and to coordinate the timely completion of such.
15. Works constantly with the engineering management team to ensure that any out of order rooms are returned to inventory as soon as possible.
16. Appraises performance, rewards and disciplines employees, addressing complaints and resolving problems in a timely and transparent manner.

What you'll bring

1. You’ll bring your unique personality and passion to the role and the team.
2. Great communication skills and a guest-centric leadership style.
3. Attention to detail is critical for this role.
4. Ability to communicate comfortably in English.
5. Empathetic, people-focused, with a positive approach to growing and leading teams.
6. Ability to manage and motivate a diverse team.
7. Ability to manage ambiguity and a large volume of requests.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Who we are

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy, which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2024-5305