Banc of California
Desktop Support Specialist (TEMP Up to 90 Days)
Banc of California, Santa Ana, California, United States, 92725
BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®
THE OPPORTUNITY
The Service Desk Support Specialist is responsible for providing technical support to users of the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary. The Service Desk Support Specialist ensures the company's systems are operating in a secure and stable manner as directed. The Service Desk Support Specialist performs all duties in accordance with the company's policies and procedures and all U.S. state and federal laws and regulations wherein the company operates. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
HOW YOU'LL MAKE A DIFFERENCE
Provide Level 2 support to users for the company's networks, software, and computer systems; answer questions of a general nature; provide step-by-step technical instruction and support; trouble-shoot and resolve problems; log issues into the company's information technology case system to ensure events are properly reported and resolved within established service level guidelines. Complete routine system or user administrative tasks such as system specification changes or the addition, change, or deletion of employees on the company's various systems and networks; ensures necessary approval is attained and properly authorized for such requests; originate and maintain system and user files. Participate as a member of the company's incident response team in the event of a technology emergency or breach in confidential information. Work with vendors and various outside professional information technology organizations in the maintenance of network equipment, software, accessories, and accessories. Assist in analyzing and deploying hardware and software updates and other patch management directives. Perform hardware asset audit tasks as directed by IT Support Manager and IT Asset Management team. Contribute to special projects and tasks for the department of a diverse nature under the direction of IT leadership. Respond to inquiries and refer issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved. Operate computer, network console, or other related computer components to accurately input and process information and resolve problems within given authority. Maintain basic knowledge and awareness of financial industry technology statuses and trends. Prepare a variety of routine and special reports as required. Coordinate support efforts with vendors, other IT divisions, and members of other departments. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Follow policies and procedures; complete tasks correctly and on time; support the company's goals and values. Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote working environment free of harassment of any type; build a diverse workforce and support affirmative action. Work safely, without endangering the health or safety of themselves or others and is expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 which are applicable to one's own actions and conduct. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. Performs other duties and projects as assigned. WHAT YOU'LL BRING
Must possess a strong aptitude for problem solving in a diverse, complex, cross-functional environment. Familiarity with ITSM and ITIL concepts and practices. Effective organizational and time management skills. Must have strong oral, written, and interpersonal communication skills with the ability to organize complicated thoughts and ideas into understandable terminology and give instruction. Ability to work with general supervision while performing duties. Associates degree (AA) or equivalent from a 4-year college or technical trade school and a minimum of 3 years related experience and/or training. Work related experience should consist of a technical background in information resources, products, or services. Bachelor's Degree preferred. Three or more years of providing a strong level of customer service in a high-performance environment. Three to five years of experience in a high-volume, fast-paced IT help desk or service desk support position including knowledge, skill, and understanding of Information Technology department operations, voice and data communications, software and hardware support, and network administrative programs and resources in a Windows desktop environment. Experience working in a federally regulated financial institution a highly desired. CompTIA A+, Network +, Security +, Microsoft Modern Desktop, Cisco Certified Network Administrator, ITIL Foundations and/or similar certifications a plus. Position requires the employee to report to work at the corporate office five days a week. Evening and weekend on-call coverage required on a rotating schedule. HOW WE'LL SUPPORT YOU
Financial Security:
You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested. Health & Well-Being:
We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family:
Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away:
Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities:
To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGE
The full-time base salary range for this position is $41,600.00 - $52,000.00 USD a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®
THE OPPORTUNITY
The Service Desk Support Specialist is responsible for providing technical support to users of the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary. The Service Desk Support Specialist ensures the company's systems are operating in a secure and stable manner as directed. The Service Desk Support Specialist performs all duties in accordance with the company's policies and procedures and all U.S. state and federal laws and regulations wherein the company operates. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
HOW YOU'LL MAKE A DIFFERENCE
Provide Level 2 support to users for the company's networks, software, and computer systems; answer questions of a general nature; provide step-by-step technical instruction and support; trouble-shoot and resolve problems; log issues into the company's information technology case system to ensure events are properly reported and resolved within established service level guidelines. Complete routine system or user administrative tasks such as system specification changes or the addition, change, or deletion of employees on the company's various systems and networks; ensures necessary approval is attained and properly authorized for such requests; originate and maintain system and user files. Participate as a member of the company's incident response team in the event of a technology emergency or breach in confidential information. Work with vendors and various outside professional information technology organizations in the maintenance of network equipment, software, accessories, and accessories. Assist in analyzing and deploying hardware and software updates and other patch management directives. Perform hardware asset audit tasks as directed by IT Support Manager and IT Asset Management team. Contribute to special projects and tasks for the department of a diverse nature under the direction of IT leadership. Respond to inquiries and refer issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved. Operate computer, network console, or other related computer components to accurately input and process information and resolve problems within given authority. Maintain basic knowledge and awareness of financial industry technology statuses and trends. Prepare a variety of routine and special reports as required. Coordinate support efforts with vendors, other IT divisions, and members of other departments. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Follow policies and procedures; complete tasks correctly and on time; support the company's goals and values. Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote working environment free of harassment of any type; build a diverse workforce and support affirmative action. Work safely, without endangering the health or safety of themselves or others and is expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 which are applicable to one's own actions and conduct. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. Performs other duties and projects as assigned. WHAT YOU'LL BRING
Must possess a strong aptitude for problem solving in a diverse, complex, cross-functional environment. Familiarity with ITSM and ITIL concepts and practices. Effective organizational and time management skills. Must have strong oral, written, and interpersonal communication skills with the ability to organize complicated thoughts and ideas into understandable terminology and give instruction. Ability to work with general supervision while performing duties. Associates degree (AA) or equivalent from a 4-year college or technical trade school and a minimum of 3 years related experience and/or training. Work related experience should consist of a technical background in information resources, products, or services. Bachelor's Degree preferred. Three or more years of providing a strong level of customer service in a high-performance environment. Three to five years of experience in a high-volume, fast-paced IT help desk or service desk support position including knowledge, skill, and understanding of Information Technology department operations, voice and data communications, software and hardware support, and network administrative programs and resources in a Windows desktop environment. Experience working in a federally regulated financial institution a highly desired. CompTIA A+, Network +, Security +, Microsoft Modern Desktop, Cisco Certified Network Administrator, ITIL Foundations and/or similar certifications a plus. Position requires the employee to report to work at the corporate office five days a week. Evening and weekend on-call coverage required on a rotating schedule. HOW WE'LL SUPPORT YOU
Financial Security:
You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested. Health & Well-Being:
We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family:
Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away:
Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities:
To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGE
The full-time base salary range for this position is $41,600.00 - $52,000.00 USD a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.