GECU
Virtual Branch Manager
GECU, Ronkonkoma, New York, United States, 11779
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
At GECU, we want to support your wellbeing by offering a wide range of benefits:
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off - paid
401k Retirement plan with up to a 10% match of your base gross compensation
Volunteer opportunities - and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
Overview:
The Virtual Branch Manager is responsible for overseeing all virtual branch operations to ensure the delivery of high-quality member service and the achievement of financial and operational goals for both the Personal Teller team and the Virtual Relationship Consultant team. The Virtual Branch Manager fosters a positive work environment while ensuring strategies and behaviors are implemented by staff to drive sales and increase membership. Responsibilities:
Lead and manage Personal Teller and Virtual Relationship Consultant team staff and operations to ensure service quality and efficiency Coach and develop virtual branch staff with a specific focus on mentoring Assistant Virtual Branch Managers (AVBMs). Coaching and development activities include, but are not limited to:
Facilitate one-to-one meetings with AVBMs Attend one-to-one meetings between AVBMs and virtual branch staff to assist with professional development, coaching and counseling guidance, and observe AVBMs Review, provide feedback, and approve performance appraisals drafted by AVBMs Collaborate with AVBMs to create individual development plans
Oversee daily operations, ensuring operational and financial goals are met in the virtual branch by conducting activities such as:
Lead meetings with AVBMs to discuss successes, best practices, and updates to policies, processes, procedures, and projects Develop minimum acceptable production guidelines (MAPs) and incentives to establish the direction of sales and referral activities Collaborate with colleagues in the Branch Services Department to develop and implement strategies for the direction of the team Partner with other departments to coordinate and approve process improvements and operational efficiencies Manage expenses
Support human resources (HR) functions within the branch, including but not limited to:
Conduct hiring-related activities including reviewing applicants, interviewing, and hiring virtual branch staff Review and/or conduct regular performance appraisals Partner with HR when performance improvement plans are needed Enforce personnel policies Hire virtual branch staff
Play an integral role in special projects as needed, with a specific concentration on projects related to systems utilized by the virtual branch Education and Experience:
High school diploma or GED required; college degree preferred Two years of experience in financial institution or related industry required Two years of supervisory or team leadership experience required Knowledge, Skills, and Abilities:
Highly effective communicator with good interpersonal skills Strong leadership skills to effectively coach and develop a team Well-organized and effective at time management Skilled at fostering collaboration and a positive work environment Strong computer skills with the ability to learn Microsoft Office products and support customer service through virtual technology channels (i.e., phone, internet, video chat and video sessions) General Electric Credit Union is an Equal Opportunity Employer
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The Virtual Branch Manager is responsible for overseeing all virtual branch operations to ensure the delivery of high-quality member service and the achievement of financial and operational goals for both the Personal Teller team and the Virtual Relationship Consultant team. The Virtual Branch Manager fosters a positive work environment while ensuring strategies and behaviors are implemented by staff to drive sales and increase membership. Responsibilities:
Lead and manage Personal Teller and Virtual Relationship Consultant team staff and operations to ensure service quality and efficiency Coach and develop virtual branch staff with a specific focus on mentoring Assistant Virtual Branch Managers (AVBMs). Coaching and development activities include, but are not limited to:
Facilitate one-to-one meetings with AVBMs Attend one-to-one meetings between AVBMs and virtual branch staff to assist with professional development, coaching and counseling guidance, and observe AVBMs Review, provide feedback, and approve performance appraisals drafted by AVBMs Collaborate with AVBMs to create individual development plans
Oversee daily operations, ensuring operational and financial goals are met in the virtual branch by conducting activities such as:
Lead meetings with AVBMs to discuss successes, best practices, and updates to policies, processes, procedures, and projects Develop minimum acceptable production guidelines (MAPs) and incentives to establish the direction of sales and referral activities Collaborate with colleagues in the Branch Services Department to develop and implement strategies for the direction of the team Partner with other departments to coordinate and approve process improvements and operational efficiencies Manage expenses
Support human resources (HR) functions within the branch, including but not limited to:
Conduct hiring-related activities including reviewing applicants, interviewing, and hiring virtual branch staff Review and/or conduct regular performance appraisals Partner with HR when performance improvement plans are needed Enforce personnel policies Hire virtual branch staff
Play an integral role in special projects as needed, with a specific concentration on projects related to systems utilized by the virtual branch Education and Experience:
High school diploma or GED required; college degree preferred Two years of experience in financial institution or related industry required Two years of supervisory or team leadership experience required Knowledge, Skills, and Abilities:
Highly effective communicator with good interpersonal skills Strong leadership skills to effectively coach and develop a team Well-organized and effective at time management Skilled at fostering collaboration and a positive work environment Strong computer skills with the ability to learn Microsoft Office products and support customer service through virtual technology channels (i.e., phone, internet, video chat and video sessions) General Electric Credit Union is an Equal Opportunity Employer
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