Thomson Reuters
Customer Success Manager, Government
Thomson Reuters, Boston, Massachusetts, us, 02298
Employer Industry:
Legal Technology Solutions Why consider this job opportunity: Salary up to $207,400 Comprehensive benefits package including health, dental, vision, and life insurance Flexible work arrangements, including the ability to work remotely and flexible vacation options Opportunities for career advancement through learning and development programs Strong commitment to diversity, inclusion, and social impact initiatives Chance to work with a globally recognized company that values justice, truth, and transparency What to Expect (Job Responsibilities): Collaborate with customers to identify business challenges and design tailored use cases Ensure seamless integration of solutions into customer workflows, leveraging training resources Engage with customers regularly to provide strategic guidance and enhance relationships Proactively address customer needs and develop strategies to enhance retention and satisfaction Serve as the voice of the customer to influence internal product enhancements What is Required (Qualifications): Must possess a law degree, formal legal education, or substantial experience in a legal environment Experience in Customer Success, Account Management, or a related role, preferably in a SaaS environment Proven ability to recommend tailored solutions based on understanding customer-specific use cases Strong interpersonal and communication skills with a focus on relationship building Experience collaborating cross-functionally with various teams to achieve customer goals How to Stand Out (Preferred Qualifications): Familiarity with legal technology or AI-driven platforms A proactive and personable approach to problem-solving Experience working on projects across different departments within a company
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Legal Technology Solutions Why consider this job opportunity: Salary up to $207,400 Comprehensive benefits package including health, dental, vision, and life insurance Flexible work arrangements, including the ability to work remotely and flexible vacation options Opportunities for career advancement through learning and development programs Strong commitment to diversity, inclusion, and social impact initiatives Chance to work with a globally recognized company that values justice, truth, and transparency What to Expect (Job Responsibilities): Collaborate with customers to identify business challenges and design tailored use cases Ensure seamless integration of solutions into customer workflows, leveraging training resources Engage with customers regularly to provide strategic guidance and enhance relationships Proactively address customer needs and develop strategies to enhance retention and satisfaction Serve as the voice of the customer to influence internal product enhancements What is Required (Qualifications): Must possess a law degree, formal legal education, or substantial experience in a legal environment Experience in Customer Success, Account Management, or a related role, preferably in a SaaS environment Proven ability to recommend tailored solutions based on understanding customer-specific use cases Strong interpersonal and communication skills with a focus on relationship building Experience collaborating cross-functionally with various teams to achieve customer goals How to Stand Out (Preferred Qualifications): Familiarity with legal technology or AI-driven platforms A proactive and personable approach to problem-solving Experience working on projects across different departments within a company
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