Darktrace
Senior Manager Sales Operations - Technical Sales
Darktrace, New York, New York, us, 10261
Job Summary
The Senior Manager / Director, Sales Operations – Technical Sales is a critical role within the Revenue Operations team, responsible for driving operational excellence and efficiency to support the Solution Engineering team's success. This role will act as a strategic partner with the Regional Chief Technology Officer and Solution Engineering leader.
Reporting into the Revenue Operations Leader, the successful candidate will work collaboratively to streamline processes, manage sales / SE data and analytics and enable overall sales performance.
Location:
US Key Duties & Responsibilities Partner with Senior Leaders in the Solution Engineering and Professional Services teams, to design, implement and monitor key performance indicators (KPIs) around POVs, technical deal reviews, increasing customer growth & engagement. Oversee and execute the semi-annual planning process for Solution Engineering team, including global quota creation/allocation, territory assignment and headcount modeling. Collaborate with others in the SE Organization as well as Revenue Operations, Finance, Commissions and Sales throughout the planning process. Develop, document, and standardize SE operations & processes, ensuring they are efficient and effective; identify areas of improvement in processes and implement necessary changes to enhance productivity. Perform analyses across multiple data sets and tools (examples of analyses include SE performance, customer segmentation, propensity to buy, white space, product-specific analysis, etc.). Provide data-driven insights and recommendations to support strategic decision-making. Drive an operating cadence around forecasting and pipeline management to deliver excellence and ensure sustained, predictable growth across all business units. Qualifications & Experience 8+ years of professional experience in Sales Operations/Strategy, Analytics, Business Operations, or other related fields. Strong analytical skills and ability to interpret sales data and metrics effectively. Expert in Excel and previous experience working with Salesforce processes and report template creation. Familiarity with professional services and Solutions Engineering roles. Familiarity with PowerBI. Proficiency in CRM software and sales automation tools; experience supporting the implementation of a CRM or other sales tools is a plus. Excellent organizational and project management skills. Strong communication and interpersonal abilities; effective storyteller who can engage an audience. Experience in developing and implementing sales processes and strategies. Knowledge of sales forecasting and planning methodologies. Ability to thrive in an urgent and evolving environment. Bachelor's degree from an accredited university. Benefits 100% medical, dental and vision insurance, plus dependents. Paid parental leave. Pet insurance. Life insurance. Commuter benefits. 401(k).
#J-18808-Ljbffr
US Key Duties & Responsibilities Partner with Senior Leaders in the Solution Engineering and Professional Services teams, to design, implement and monitor key performance indicators (KPIs) around POVs, technical deal reviews, increasing customer growth & engagement. Oversee and execute the semi-annual planning process for Solution Engineering team, including global quota creation/allocation, territory assignment and headcount modeling. Collaborate with others in the SE Organization as well as Revenue Operations, Finance, Commissions and Sales throughout the planning process. Develop, document, and standardize SE operations & processes, ensuring they are efficient and effective; identify areas of improvement in processes and implement necessary changes to enhance productivity. Perform analyses across multiple data sets and tools (examples of analyses include SE performance, customer segmentation, propensity to buy, white space, product-specific analysis, etc.). Provide data-driven insights and recommendations to support strategic decision-making. Drive an operating cadence around forecasting and pipeline management to deliver excellence and ensure sustained, predictable growth across all business units. Qualifications & Experience 8+ years of professional experience in Sales Operations/Strategy, Analytics, Business Operations, or other related fields. Strong analytical skills and ability to interpret sales data and metrics effectively. Expert in Excel and previous experience working with Salesforce processes and report template creation. Familiarity with professional services and Solutions Engineering roles. Familiarity with PowerBI. Proficiency in CRM software and sales automation tools; experience supporting the implementation of a CRM or other sales tools is a plus. Excellent organizational and project management skills. Strong communication and interpersonal abilities; effective storyteller who can engage an audience. Experience in developing and implementing sales processes and strategies. Knowledge of sales forecasting and planning methodologies. Ability to thrive in an urgent and evolving environment. Bachelor's degree from an accredited university. Benefits 100% medical, dental and vision insurance, plus dependents. Paid parental leave. Pet insurance. Life insurance. Commuter benefits. 401(k).
#J-18808-Ljbffr