Lobby Concierge Job at Universal Helios Grand Hotel in Orlando

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Preferred Qualifications: 

• English language communications required. 

• Excellent customer service skills. 

• Advanced Computer Skills.

• Requires full availability including days, nights, weekends, and holidays. 

Responsibilities: 

• Thorough knowledge of the local area including restaurants, attractions, and shops. 

• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, makes dining, theater, tour, travel and other arrangements. 

• Personalizes all services and anticipates guest requests whenever possible. 

• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information.

• Other duties as assigned.