JPMorgan Chase
SMB Payments Experience Design Vice President
JPMorgan Chase, New York, New York, us, 10261
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a SMB Payments Experience Design Vice President, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Our team is cross-disciplinary - we love to create delightful experiences and solve real user problems. Authenticity, inclusion, growth and a passion for all things product design are at the core of our team culture and values. The team is expanding and we are looking for a new team member to grow with us.
Job Responsibilities
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas. Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion. Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels. Required Qualifications, Capabilities, and Skills
5+ years of experience or equivalent expertise in user experience design or similar roles. Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes. Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions. Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making. Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary Brooklyn, NY $133,000.00 - $205,000.00 / year; Chicago, IL $118,750.00 - $185,000.00 / year; Jersey City, NJ $133,000.00 - $205,000.00 / year; New York, NY $133,000.00 - $205,000.00 / year
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Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas. Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion. Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels. Required Qualifications, Capabilities, and Skills
5+ years of experience or equivalent expertise in user experience design or similar roles. Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes. Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions. Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making. Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary Brooklyn, NY $133,000.00 - $205,000.00 / year; Chicago, IL $118,750.00 - $185,000.00 / year; Jersey City, NJ $133,000.00 - $205,000.00 / year; New York, NY $133,000.00 - $205,000.00 / year
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