Barkan Management Company
Assistant General Manager
Barkan Management Company, Mc Lean, Virginia, us, 22107
Job Overview
The Assistant General Manager (AGM) works with and reports to the General Manager (GM) in running the day-to-day operations of the community. The AGM assists the GM in responding to Resident questions and requests, coordinating the delivery of condominium services, scheduling daily activities and meetings, preparing correspondence, maintaining files, and updating Resident rosters. The AGM is responsible for directing Concierge staff in serving the residents' requests.
Responsibilities:
Assistant General Manager Job Duties
Position Summary:
The Assistant General Manager (AGM) serves as the second in command for the community. The AGM assists the General Manager in the daily operation and administration of the community and should convey professionalism, leadership, and confidence. Facilitate day-to-day operations of the Management office. GM is primary liaison to the Board of Directors and the Board President is the Liaison to Management. Assistant General Manager may fill in as needed and may participate in communications with the Board, to an extent. Identify opportunities for improvements (i.e., implementation of processes, training, forms). Ensure all staff that their duties are executed with the utmost professionalism, efficiency, and accuracy. Check in with office staff daily. Respond to emergency situations, coordinate response and communication to residents. Manage maintenance work orders, to include billing. Order maintenance, porter, and office supplies for business function as needed and within budget. Respond to all voicemails and emails within one business day. Oversee onsite work of service providers, sign service tickets. Assist with property inspections as applicable. Maintain annual action item calendar and assist GM in completing all tasks. Consistently maintain professionalism and high customer service standards.
Additional specific duties: Invoicing, Checks & A/P:
Process and code invoices, prepare and send invoices for in-unit work and valet services. Maintain systems that track payments and billing for services outside the scope of the Management Companies financial accounting system. Process all electronic payments received in the office; update ledgers; review delinquencies monthly with GM. Financial Matters:
Perform monthly financial reconciliation for all accounts to ensure proper budget accruement. Coordinate the annual property tax reconciliation and county payments. Coordinate with GM and/or accountant monthly regarding monthly financial statements (review, variance reports, revisions) and work with GM to prepare annual budget. Payment Account Management:
Ensure assessment fees and rents are paid on time and adhere to collections policies. Identify the accounts that should be turned over to legal collections each month and coordinate the issuance of notices, keep the Board apprised. Assist Shareholders with payment issues and troubleshooting. Settlements and Transfers:
Ensure all processes and documents are accurate and timely for prospective buyers and share transfers. Utilize and update HomeWiseDocs monthly for resale packages and questionnaires. Meetings:
Attend meetings as directed by the General Manager, including all open Board meetings. Vendor Procurement and Project Identification:
At the direction of the Board and needs of the property, assist GM to identify projects and create a scope of work for large-scale projects. Throughout that process perform walk-throughs for vendor quotes and present the information evaluation to the Board for consideration. Assist the General Manager:
Producing the board and annual meeting packages, executing contracts, employee supervision and development, preparation of the annual budget, management/scheduling of contractors and any additional tasks denoted by GM. Participate in regular maintenance team meetings. Responsible for direct oversight of front desk personnel.
The duties posted above are intended to reflect generalizations of the immediate expectations and are not intended to be inclusive of all duties of which the AGM is responsible. Company Overview The Barkan Companies is a diversified group of real estate businesses with a solid record of success in property management, construction and development. Since our founding in 1964, we have been a proven leader in the real estate development and management market. Today we employ over 750 people and provide services to 187 residential communities in 7 states. Our Boston-based companies with regional offices in Providence, Hartford and Washington DC, deliver outstanding client service with an uncompromising focus on quality. Our commitment is to provide the highest level of property management available. We routinely invest in the resources to maintain our position as the leader in third-party management services. Barkan is looking for a dedicated and talented individual who can contribute their skills in a collaborative environment in service to our clients. In return, Barkan offers highly competitive compensation and some of the best benefits in the industry. Barkan is an equal employment opportunity employer. We offer a competitive salary, comprehensive benefits package, to include health, dental, vision, life insurance, long & short-term disability, paid vacations, a 401K match.
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Position Summary:
The Assistant General Manager (AGM) serves as the second in command for the community. The AGM assists the General Manager in the daily operation and administration of the community and should convey professionalism, leadership, and confidence. Facilitate day-to-day operations of the Management office. GM is primary liaison to the Board of Directors and the Board President is the Liaison to Management. Assistant General Manager may fill in as needed and may participate in communications with the Board, to an extent. Identify opportunities for improvements (i.e., implementation of processes, training, forms). Ensure all staff that their duties are executed with the utmost professionalism, efficiency, and accuracy. Check in with office staff daily. Respond to emergency situations, coordinate response and communication to residents. Manage maintenance work orders, to include billing. Order maintenance, porter, and office supplies for business function as needed and within budget. Respond to all voicemails and emails within one business day. Oversee onsite work of service providers, sign service tickets. Assist with property inspections as applicable. Maintain annual action item calendar and assist GM in completing all tasks. Consistently maintain professionalism and high customer service standards.
Additional specific duties: Invoicing, Checks & A/P:
Process and code invoices, prepare and send invoices for in-unit work and valet services. Maintain systems that track payments and billing for services outside the scope of the Management Companies financial accounting system. Process all electronic payments received in the office; update ledgers; review delinquencies monthly with GM. Financial Matters:
Perform monthly financial reconciliation for all accounts to ensure proper budget accruement. Coordinate the annual property tax reconciliation and county payments. Coordinate with GM and/or accountant monthly regarding monthly financial statements (review, variance reports, revisions) and work with GM to prepare annual budget. Payment Account Management:
Ensure assessment fees and rents are paid on time and adhere to collections policies. Identify the accounts that should be turned over to legal collections each month and coordinate the issuance of notices, keep the Board apprised. Assist Shareholders with payment issues and troubleshooting. Settlements and Transfers:
Ensure all processes and documents are accurate and timely for prospective buyers and share transfers. Utilize and update HomeWiseDocs monthly for resale packages and questionnaires. Meetings:
Attend meetings as directed by the General Manager, including all open Board meetings. Vendor Procurement and Project Identification:
At the direction of the Board and needs of the property, assist GM to identify projects and create a scope of work for large-scale projects. Throughout that process perform walk-throughs for vendor quotes and present the information evaluation to the Board for consideration. Assist the General Manager:
Producing the board and annual meeting packages, executing contracts, employee supervision and development, preparation of the annual budget, management/scheduling of contractors and any additional tasks denoted by GM. Participate in regular maintenance team meetings. Responsible for direct oversight of front desk personnel.
The duties posted above are intended to reflect generalizations of the immediate expectations and are not intended to be inclusive of all duties of which the AGM is responsible. Company Overview The Barkan Companies is a diversified group of real estate businesses with a solid record of success in property management, construction and development. Since our founding in 1964, we have been a proven leader in the real estate development and management market. Today we employ over 750 people and provide services to 187 residential communities in 7 states. Our Boston-based companies with regional offices in Providence, Hartford and Washington DC, deliver outstanding client service with an uncompromising focus on quality. Our commitment is to provide the highest level of property management available. We routinely invest in the resources to maintain our position as the leader in third-party management services. Barkan is looking for a dedicated and talented individual who can contribute their skills in a collaborative environment in service to our clients. In return, Barkan offers highly competitive compensation and some of the best benefits in the industry. Barkan is an equal employment opportunity employer. We offer a competitive salary, comprehensive benefits package, to include health, dental, vision, life insurance, long & short-term disability, paid vacations, a 401K match.
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