Director, Fraud Detection
Fidelity Investments, Merrimack, NH, United States
Job Description:
Job Description:
The Role
Fidelity’s Financial Intelligence Unit (FIU) is seeking a motivated Director to join our team in our fight against customer fraud actors. The Director, Fraud Detection will participate in daily operations involving the creation of enhanced detection, prevention, and technical investigation of fraud events involving our clients.
The Team
FIU strives to protect Fidelity businesses, clients, customers, and reputation by providing fraud management services, optimally balancing risk and customer experience. The Fraud Detection organization partners closely across all lines of business and global security, including Fraud Surveillance, Fraud Capabilities, Fraud Investigations and Legal, Compliance and Enterprise Cyber Security to develop enhanced fraud detection capabilities.
Responsibilities
As squad lead you will lead the development of fraud detection capabilities through collaboration with the fraud prevention team, Fidelity business units, and fraud surveillance and investigations team leaders. Your responsibilities include:
- Defining and maintaining the product management lifecycle.
- Influencing broader strategic decisions for products.
- Supervising all stages of product creation, including design and development. Ensuring the product roadmap aligns with the overall Prevention and Detection Product Area vision and goals.
- Collaborating with customer experience owners and business technology teams to understand and anticipate their needs and translate them into product requirements.
- Enabling delivery of product value with quality and standards.
- Producing product performance metrics and using them to identify improvement opportunities. Preparing business presentations to demonstrate results and alignment to expected outcomes. Building daily/weekly/monthly reports.
- Staying informed about new technologies and product features and how they can be used to our advantage.
- Aligning closely with customer facing businesses on new product development and partnering to drive development of proactive detection capabilities.
The Expertise and Skills You Bring
- Bachelor’s degree in technology-related field preferred
- Minimum of 8 years’ experience in technical analysis related to financial fraud and/or information security.
- Experience building machine learning models to evaluate financial transactions and customer online behaviors.
- Experience building or querying, working with relational databases or big data environments leveraging languages/technologies such as SQL, R, Python, Hadoop, or SAS
- Experience developing interactive dashboards and reports using visualization tools such as Tableau.
- Familiarity with cyber fraud, technical threats, technology risk, and privacy.
- Strong analytical and problem-solving skills, while using the skills, and knowledge to accomplish tasks.
- Possess the ability multi-task across a variety of responsibilities in a constantly evolving environment.
- Ability to perform correlation and analysis of logs from disparate internal systems to identify potentially fraudulent events.
- Ability to collate data from multiple digital fraud and security tools for deeper threat insights using advanced analytics.
- Lead the development of new fraud detection rules, or modification of existing rules, in a fast paced and constantly evolving cyber threat landscape.
- Identify fraud trends, red flags and recommend preventive measures to management and business units.
- Developing new solutions and tools that risk professionals will use to proactively identify risk across the firm.
- Strong focus on execution and identifying, communicating, and removing impediments to progress.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, all business days, every four weeks. These requirements are subject to change.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
