Collabera
Technical Support
Collabera, Mountain View, California, us, 94039
Description
Home Search Jobs Job Description
Technical Support
Contract: Mountain View, California, US
Salary: $38.00 Per Hour
Job Code: 356154
End Date: 2024-12-20 Days Left: 4 days, 2 hours left
Apply
Title:
Technical Support (Augmnted Reality)
Location:
Mountain View, CA 94040
Duration:
12+ Months
Payrange: $35/hr to $38/hr
About The Role
:
Device Testing & Validation: Assist with review of new AR devices to ensure functionality and quality and to develop initial user documentation. Identify and document any hardware or software issues. Collaborate with engineering teams to resolve issues and improve device performance. Device Preparation & Support:
Prepare AR devices for various programs, including user research studies, data collection, demos, and events. Install software, configure settings, and ensure devices are ready for use. Provide on-site support during events/demos and assist users with device setup and operation. User Support & Troubleshooting:
Provide prompt and effective technical support to users of AR prototype hardware. Troubleshoot hardware and software issues, diagnose problems, and guide users to solutions. Respond to user inquiries via email or in person. Escalate complex issues to senior technical staff as needed. Documentation & Knowledge Management:
Develop and maintain comprehensive user support documentation for all AR prototypes. Create knowledge base articles, FAQs, and troubleshooting guides. Ensure documentation is accurate, up-to-date, and easily accessible to users. Script Development:
Develop scripts for device setup, diagnostics, and troubleshooting. Automate tasks to improve efficiency and reduce manual effort. Contribute to the development of tools and resources for the technical support team. Hardware Issue Management:
Triage hardware bugs, conduct fault analysis, and identify root causes. Manage the RMA (Return Merchandise Authorization) process for defective devices. Collaborate with logistics and engineering teams to ensure timely resolution of hardware issues. Basic Qualification
:
Device Testing AR (Augmented Reality) Troubleshooting Job Requirement
AR Augmented Reality Testing Hardware Testing RMA Reach Out to a Recruiter Recruiter Email Phone Deep maradiya deep.maradiya@collabera.com
Apply Now
Home Search Jobs Job Description
Technical Support
Contract: Mountain View, California, US
Salary: $38.00 Per Hour
Job Code: 356154
End Date: 2024-12-20 Days Left: 4 days, 2 hours left
Apply
Title:
Technical Support (Augmnted Reality)
Location:
Mountain View, CA 94040
Duration:
12+ Months
Payrange: $35/hr to $38/hr
About The Role
:
Device Testing & Validation: Assist with review of new AR devices to ensure functionality and quality and to develop initial user documentation. Identify and document any hardware or software issues. Collaborate with engineering teams to resolve issues and improve device performance. Device Preparation & Support:
Prepare AR devices for various programs, including user research studies, data collection, demos, and events. Install software, configure settings, and ensure devices are ready for use. Provide on-site support during events/demos and assist users with device setup and operation. User Support & Troubleshooting:
Provide prompt and effective technical support to users of AR prototype hardware. Troubleshoot hardware and software issues, diagnose problems, and guide users to solutions. Respond to user inquiries via email or in person. Escalate complex issues to senior technical staff as needed. Documentation & Knowledge Management:
Develop and maintain comprehensive user support documentation for all AR prototypes. Create knowledge base articles, FAQs, and troubleshooting guides. Ensure documentation is accurate, up-to-date, and easily accessible to users. Script Development:
Develop scripts for device setup, diagnostics, and troubleshooting. Automate tasks to improve efficiency and reduce manual effort. Contribute to the development of tools and resources for the technical support team. Hardware Issue Management:
Triage hardware bugs, conduct fault analysis, and identify root causes. Manage the RMA (Return Merchandise Authorization) process for defective devices. Collaborate with logistics and engineering teams to ensure timely resolution of hardware issues. Basic Qualification
:
Device Testing AR (Augmented Reality) Troubleshooting Job Requirement
AR Augmented Reality Testing Hardware Testing RMA Reach Out to a Recruiter Recruiter Email Phone Deep maradiya deep.maradiya@collabera.com
Apply Now