LHH Recruitment Solutions is hiring: Customer Service Representative in Eugene

Customer Service Representative
 
Location: Eugene, OR
Duration: Full-time
Pay: $21 - $23 per hour
Schedule: Monday through Friday, normal business hours
 
LHH Recruitment Solutions is partnering with a prominent company in Eugene, OR, seeking a dedicated Customer Service Representative to join their team. This is an excellent opportunity for someone looking to contribute to a dynamic team in a fast-paced environment.
 
Responsibilities:

• Serve as the primary point of contact for customers, answering inquiries and providing assistance.
• Process customer orders, returns, and exchanges in a timely and efficient manner.
• Resolve customer complaints or concerns, ensuring customer satisfaction and maintaining a professional demeanor.
• Assist in tracking and updating order statuses, delivery schedules, and other relevant customer information.
• Work with other departments to address and resolve customer needs and issues.
• Maintain accurate customer records in the company’s ERP and CRM systems.
• Provide product or service information to customers as needed.
• Support the team in maintaining high levels of customer satisfaction through various communication channels (phone, email, chat).

 
Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.
• Previous customer service experience, preferably in a fast-paced environment.
• Experience with ERP and CRM systems is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Attention to detail and the ability to manage time effectively.
• Professional and friendly attitude with a strong focus on customer satisfaction.

Pay Details: $21.00 to $23.50 per hour

Search managed by: Jake Anderson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance