Security Analyst II

Security Analyst II (Remote) Primary Location: Remote V-Soft Consulting is currently hiring for a Security Analyst II (Remote) for our premier client. Education and Experience " Top Required Skills & Years of Experience: 4 Years of Identity and Access Management and Customer Service / support. Excellent Communications skills: Ability to communicate with customers clearly and effectively over the phone, video calls, and in-person. Ability to handle difficult situations calmly and empathize with customers. Ability to analyze data and transaction codes within technical applications and dashboards. Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records. Attention to detail: Ensure accuracy when recording and updating system information and documentation. Knowledge on concepts of authentication, authorization, and multi-factor authentication. Understanding of agency audit and compliance requirements. Ability to provide user administration in a Windows environment using tools such as Entra ID, Active Directory, and MS Authenticator. Nice to Have: Experience in a role verifying individual identities using identity proofing tools and software. Experience detecting and investigating fraud associated with attempting to gain system access for malicious purposes i.e., document manipulation, identity theft, and social engineering tactics. Experience handling identity proofing/verification in-person or remotely on-line. WHAT YOU'LL DO: Job Responsibilities: Under the general review of the IT Solution Center (ITSC) Supervisor, this position provides support for customer identity verification to confirm the authenticity of provided information and identity proofing by collecting and analyzing data to validate an identity. It will also provide backup support for Identity and Access Management (IAM) activities for ETF. This position will provide user assistance with automated identity proofing systems and processes. Identity verification will use demographic and other information and software tools to validate documents such as passports and driver's licenses. If an identity cannot be verified, this position will analyze reason and informational codes from system transactions to determine if a user is fraudulent or to determine next steps for providing assistance. In situations where using the automated systems is not feasible, this position will offer alternatives, including in-person meetings at ETF offices. This position along with other business partners across the agency will help to ensure all personal information and other data is safeguarded. This position will recommend process and service enhancements to address the business needs of identity proofing and verification. Interested? Qualified candidates should send their resumes to nveerlavsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. LI-NK1 INDSP